Customer Experience Lead
2 weeks ago
Key Responsibilities
- Engage with inbound and referral leads (from online ads, WhatsApp campaigns, or inquiries).
- Educate customers about our inspection services (Inspekt AI) and training programs (Automoto Akademie) with clarity and empathy.
- Guide customers through the booking or enrollment process – from explaining value to confirming payments.
- Follow up thoughtfully, not aggressively — help the customer make the right decision.
- Maintain lead logs and updates on CRM tools.
- Coordinate with operations teams to ensure bookings and classes are scheduled smoothly.
- Support in collecting feedback and testimonials post-purchase.
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What We're Looking For
- Excellent spoken English & Hindi; knowing Kannada, Tamil, or Malayalam is a plus.
- Polished communication — sounds confident, not "salesy."
- Pleasant voice, positive energy, and genuine interest in helping customers.
- Basic familiarity with WhatsApp Business, Excel, or CRM systems.
- Willingness to learn about automotive technology and our inspection process.
- Self-driven, reliable, and comfortable in a fast-moving startup environment
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Work Location: In person
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