Store Manager

1 week ago

Nagercoil, Tamil Nadu, India Lenskart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Title–
Store Manager
Reporting to– Area Operations Manager

About Lenskart
With a mission to give India a vision, is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers' eye powers.

About The Role
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities:
Customer focus: Driving Net Promoter Score ( NPS )

  • Greeting customers when they enter store and coaching the team to do the same
  • Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
  • Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
  • Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

  • Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
  • Developing a culture of high sales performance expectations, i.e. Sales Leadership
  • Motivating and inspiring the field team to drive for results
  • Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

  • Assisting in recruiting and selecting high potential staff
  • Providing effective on-the-job training and guidance to team members making use of company training modules
  • Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
  • Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
  • Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

  • Monitoring cash reconciliation to ensure there is no mismatch of store funds
  • Ensuring availability of required merchandise and services
  • Conducting stocktakes regularly
  • Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
  • Performing the necessary quality checks for the new products
  • Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

  • Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
  • Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

  • Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
  • Updating colleagues on business performance, new initiatives and other important issues
  • Scheduling the team's shift timings to meet the store's business needs and demands
  • Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

  • Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
  • Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

  • Manager (production & planning)

    1 week ago

    Nagercoil, Tamil Nadu, India Rightzone Resource Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTION – MANAGER (PRODUCTION & PLANNING)Experience: Minimum 7 years (Glove industry preferred)Language: Tamil & English (Mandatory), Hindi (Added advantage)Preference: South Tamil Nadu candidates; Engineering backgroundROLE OVERVIEWFull responsibility for end-to-end production + planning.Covers complete glove manufacturing: grinding →...

  • Manufacturing Manager

    2 weeks ago

    Nagercoil, Tamil Nadu, India Rightzone Resource Solutions Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTION – MANUFACTURING MANAGER (PRODUCTION &MAINTENANCE)Role OverviewThe Manufacturing Manager will be responsible for overseeing the entire productionand maintenance operations of the glove manufacturing unit. He will coordinate withthe Production, Maintenance, and Boiler teams to ensure smooth, efficient, and safefactory operations with maximum...

  • Purchase Executive

    1 week ago

    Nagercoil, Tamil Nadu, India Rightzone Resource Solutions Pvt Ltd Full time ₹ 18,00,000 - ₹ 42,00,000 per year

    Job Title: Purchase ExecutiveDepartment: PurchaseLocation: vellamadamReporting to: Purchase Manager / Plant ManagerCTC: 25 to 35 kJob Summary:The Purchase Executive is responsible for sourcing, negotiating, and procuring materials, consumables, and services required for daily operations. The candidate must be a local person with experience exclusively in...

  • Store Manager

    2 days ago

    Nagercoil, TN, IN Viluvathulasi nithi pvt ltd Full time

    We are hiring a Store Manager for leading Jewellery shop Position Stores Manager jewellery Experience 2 years to 5 years Jewellery shop Experience Salary 20 k to 35 k Location Tirunelveli Prefer to immediately joining candidate pH 7845439029 Job Types Full-time Permanent Pay 20 000 00 - 35 000 00 per month Work Location In person

  • Store Manager

    4 weeks ago

    Nagercoil, India Lenskart.com Full time

    Job Description TitleStore Manager Reporting to Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About The Role A Store Manager at Lenskart...

  • Assistant Store Manager

    3 weeks ago

    Nagercoil, TN, IN Rathna Entertainment Full time

    We are seeking an enthusiastic and customer-focused Assistant Store Manager to help lead daily operations at our bustling arcade game centre You will support the Store Manager in overseeing staff maintaining game machines managing inventory and ensuring a fun and safe environment for all guests Ideal candidates will have experience in retail or entertainment...

  • Departmental Store Purchase Manager@nagercoil

    3 weeks ago

    Nagercoil, TN, IN Rajas School Full time

    Job Title Departmental Store Purchase Manager Supermarket Manager Role Summary Responsible for planning sourcing and procuring merchandise and supplies required for the departmental store Ensures the availability of quality products at competitive prices while maintaining optimal inventory levels to meet customer demand Qualifications Skills Bachelor s...

  • Store & Purchase Officer ( Male )

    4 weeks ago

    Nagercoil, TN, IN Surabi windfarms technologies pvt ltd Full time

    Job Title Store Purchase Assistant Company Surabi Windfarms Location Visvasapuram Thovalai Salary 10 000 - 15 000 month Type Full-Time Job Summary Surabi Windfarms is hiring a Store Purchase Assistant to handle materials courier dispatch receiving basic documentation and local site visits when needed Key Responsibilities Receive and issue materials tools in...

  • Warehouse Assistant

    2 days ago

    Nagercoil, India ARVM Baby Products Private Limited Full time

    **Job in Brief** The Warehouse Assistant supports the daily operations of the warehouse. This role ensures proper handling, storage, picking, packing, and dispatching of products to retail stores. The Warehouse Assistant helps maintain inventory accuracy, quality control, and a clean and safe warehouse environment. **Roles & Responsibilities** **1....

  • Title Searcher

    4 days ago

    Nagercoil, India ARROW THOUGHT Full time

    Company DescriptionArrow Thought is a technology and marketing partner, headquartered in Tamil Nadu with locations in Chennai, Coimbatore, Vellore, and Villupuram, Nagercoil specializing in helping businesses navigate the challenges of the digital era. With a focus on clarity, creativity, and execution, the company offers tailored solutions designed to meet...

  • Title Searcher

    5 days ago

    Nagercoil, India ARROW THOUGHT Full time

    Company DescriptionArrow Thought is a technology and marketing partner, headquartered in Tamil Nadu with locations in Chennai, Coimbatore, Vellore, and Villupuram, Nagercoil specializing in helping businesses navigate the challenges of the digital era. With a focus on clarity, creativity, and execution, the company offers tailored solutions designed to meet...

  • Title Searcher

    4 days ago

    Nagercoil, India ARROW THOUGHT Full time

    Company DescriptionArrow Thought is a technology and marketing partner, headquartered in Tamil Nadu with locations in Chennai, Coimbatore, Vellore, and Villupuram, Nagercoil specializing in helping businesses navigate the challenges of the digital era. With a focus on clarity, creativity, and execution, the company offers tailored solutions designed to meet...

  • Title Searcher

    4 days ago

    Nagercoil, India ARROW THOUGHT Full time

    Company Description Arrow Thought is a technology and marketing partner, headquartered in Tamil Nadu with locations in Chennai, Coimbatore, Vellore, and Villupuram, Nagercoil specializing in helping businesses navigate the challenges of the digital era. With a focus on clarity, creativity, and execution, the company offers tailored solutions designed to meet...