Store Manager
2 weeks ago
Job Description TitleStore Manager Reporting to Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About The Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) - Greeting customers when they enter store and coaching the team to do the same - Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority - Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team - Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan - Driving the sales of the store to meet the allotted targets by allocating the targets to the staff - Developing a culture of high sales performance expectations, i.e. Sales Leadership - Motivating and inspiring the field team to drive for results - Assessing field capability and establish performance priorities at group level People development (Attrition Control) - Assisting in recruiting and selecting high potential staff - Providing effective on-the-job training and guidance to team members making use of company training modules - Delivering clear, motivating and constructive feedback in a timely manner to all retail associates - Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan - Understanding the reasons for attrition and taking measures to control it Cash & Inventory management - Monitoring cash reconciliation to ensure there is no mismatch of store funds - Ensuring availability of required merchandise and services - Conducting stocktakes regularly - Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed - Performing the necessary quality checks for the new products - Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision - Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved - Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation - Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees - Updating colleagues on business performance, new initiatives and other important issues - Scheduling the team's shift timings to meet the store's business needs and demands - Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance - Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store - Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
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