Associate - HRO - Offer Management

1 day ago

Gurgaon, Haryana, India Outscale Partners Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responcibilities

  • Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets
  • Coordinate post-orientation steps for new hires
  • Communicate professionally via email and respond promptly to internal and external queries
  • Perform quality checks and self-audit work to maintain high accuracy
  • Collaborate with clients to understand expectations and deliver accordingly
  • Support team quality by reviewing peer deliverables for accuracy
  • Resolve queries independently using available documentation and guidelines
  • Handle multiple tasks efficiently and meet all assigned deadlines
  • Create and share reports as and when required.
  • Demonstrate a customer-focused approach in all tasks
  • Work effectively with a diverse team across locations

Team Work

  • Collaborate with team members to enhance overall performance and ensure adherence to quality standards
  • Provides support identifying and eliminating errors, fostering zero-defect culture
  • Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies
  • Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients
  • Strong interpersonal people management skills & client management skills.
  • Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals

Time Management

  • Responds promptly and thoroughly to requests, findings, and communications
  • Effectively manages multiple tasks ensuring timely completion with accuracy
  • Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards
  • Meets 100% of external deadlines.

Qualifications

  • Bachelor's degree (required)
  • 1–2 years of experience in HR Operations, specifically in offer management (preferably for the US region)
  • Familiarity with HR administrative processes, ATS, and HRIS tools
  • Proficiency in MS Office (Word, Excel) and Adobe Acrobat
  • Strong verbal and written communication skills
  • Experience in creating and handling Excel reports

Must have skills

  • Excel Skills
  • good communication
  • ATS and HRMS Tool knowldge

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