Manager - Cluster Core Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM - Core Operations

Function / Department

Network - Core

Location

Across India

Job Purpose

To manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level. This role includes managing NLD nodes, 3rd party VAS nodes { IVR, OBD, IBD, and Hub nodes like DND} and enterprise support like Prutech – Flipkart, IOCL, Could telephony service, S2C hardware support operational activities. to support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle.

 *Network Element Types involved (as per deployment, circle specific).

CS Core : MSS, GCS, MGW, GMGW, SPS, STP, HLR,ONE NDS, ( Nokia {MSS, GCS, HLR} , ZTE{MSS, GCS, HLR} and Huawei {GCS and  SPS}  Nodes).

VoLTE : Huawei  and Nokia IMS ( incl SBC, CFX, TAS, IBCF and BGCF)

3rd Party Servers: S2C hardware, DND comviva hardware,

Key Result Areas/Accountabilities

• Responsible for Core KPI management
• Define & execute operations model to handle customer issues, project support & CXX management
• Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG
• Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
• Close coordination & working with various OEMs, vendors, SNOC & Corporate teams
• Ensuring Core services uptime & availability as per KPI thresholds
• Managing partners and driving partners to ensure delivery timelines are met
• Support spares, backup & MTX infra management for Core function
• Project governance & support
• Action plan & closure of periodic review meeting points with various functions & stakeholders
• Engagement with cross functional teams to innovate, influence &  achieve team goals
• Ensuring strict Process adherence & optimization for Core function
• Reporting & performance management for Core function

Core Competencies, Knowledge, Experience

• Experience in Data networks & IP technology is a must
• Experience in operations for Core in Network department
• Knowledge across various domains in PS Core, Volte, IP, MPBN, Cloud & VM technology etc. preferably in Ericsson & Cisco Core
• Knowledge of Cloud architecture
• Experience in handling Core projects
• Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications

• BE or any equivalent technical qualification, management certification will be a plus
• Certification in any software skills or system Admin will be an added advantage
• Strong understanding of PS Core call flows and various systems
• Hands on experience in handling large scale PS Core operations
• Experience in handling various processes like incident, fault, change, performance management is a must
• Project management experience
• Experience in handling reviews & management reporting
• Must have good analytical & presentation skills

Years of Experience

5+

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership