Sr. Manager

Looking for a Workplace That Inspires You? Welcome to KC Overseas

At KC Overseas Education, we don't just provide jobs—we create opportunities for innovation, growth, and impact. As a thriving Multinational EdTech company with 11 global locations, we have a strong foothold across South Asia, South-East Asia, and Africa, and we're rapidly expanding worldwide. With our team of inspired 850+ professionals, we are revolutionizing access to overseas education through cutting-edge technology and unwavering expertise with our industry-leading platforms and

Our mission is to empower students worldwide with seamless access to top universities, bridging the gap between aspiration and reality. If you're passionate about making a difference in the global education space, this is where you belong

At KC Overseas Education, we believe work should be more than just a job—it should be an experience that challenges, excites, and rewards you. We're growing fast, and we want you to grow with us. Through our ever-expanding global reach, we are shaping the future of overseas education—and you can be a part of it.

Why work with us?

Work-Life Balance – We value productivity and well-being equally.

Global Exposure – International travel and exposure to diverse markets

Unmatched Growth – Thrive in a rapidly expanding industry to reach your potential

Recognition & Rewards – A culture that values and rewards hard work

Continuous Learning – Upskilling and development opportunities at every step

Supportive Culture – Work in an encouraging, trust-driven environment

Stability & Security – A long-term career with a leading industry player

Competitive Compensation – Because great work deserves great rewards

Join us and experience a workplace where talent is valued, ideas are celebrated, and careers flourish. Be a part of KC Overseas—apply now

Here's a short video to give you an overview of who we are and what we do:

Job Overview:

The Sr. Manager – Operations & Sales, Europe, will be directly accountable for scaling student recruitment by educating, engaging, and encouraging channel partners to drive high-volume applications and recruitment growth for European universities. The primary responsibility of this role will be to execute in-person engagement strategies that strengthen channel partner relationships and maximise their student recruitment performance.

Key Responsibilities

• Develop and execute strategic sales plans to achieve and exceed regional enrolment and conversion targets.
• Analyse market trends, partner performance, and competitor activity to identify new growth opportunities.

• Collaborate with internal stakeholders to introduce high-demand universities and programs aligned with market potential.

• Conduct frequent in-person meetings, trainings, and performance reviews with partner agencies to identify opportunities, resolve bottlenecks, and drive consistent application generation.

• Ensure that channel partners have the resources, information, and motivation to prioritise European university admissions.
• Launch and manage incentive and recognition programs to boost partner performance and loyalty.
• Establish robust feedback and escalation channels to quickly resolve partner challenges and maintain smooth operations.

• Lead and oversee the complete application processing lifecycle from channel partners, ensuring accuracy, compliance, and timely updates.

• Analyse and report on partner-driven sales funnel metrics—enquiries, applications, offers, deposits, and enrolments—delivering actionable recommendations for continuous improvement.

• Implement robust monitoring systems to analyse offer-to-deposit and deposit-to-enrolment ratios, identifying key improvement areas.

• Present comprehensive Monthly Business Reviews (MBR) and MIS reports to the BU Head and Leadership Team, highlighting key insights and actionable plans.

• Collaborate with internal teams to provide channel partners with the latest offerings and updates related to European higher education.

• Act as a Subject Matter Expert (SME) for the assigned region or product vertical, providing guidance and process training to internal teams.

• Lead, mentor, and motivate a high-performing team across multiple locations.

• Define KRAs and performance metrics aligned with organizational objectives.
• Drive performance reviews, identify training needs, and ensure continuous capability building.
• Oversee onboarding and development of new hires, ensuring alignment with organizational culture and goals.

• Foster a culture of ownership, collaboration, and innovation within the team.

• Ensure high-quality output through streamlined processes, audit checks, and continuous improvement initiatives.

• Drive efficiency in turnaround time, quality of documentation, and communication across stakeholders.
• Identify, address and resolve process bottlenecks to minimize revenue leakage and improve operational performance.

• Review team processes periodically to identify automation or optimization opportunities and ensure effective implementation.

• 12+ years of experience in Operations and Sales, preferably in the education, edtech, or services industry.

• Minimum 5 years of experience in team management and stakeholder engagement.
• Excellent interpersonal, communication, and negotiation skills relevant for agency partners and external stakeholders.
• Graduate in any discipline; MBA or equivalent qualification preferred.
• Strong business acumen with analytical and strategic thinking.
• High proficiency in reporting, data analysis, and performance management systems.
• Commitment to process excellence and continuous learning.