Deputy Operations Manager

5 days ago

Mumbai, Maharashtra, India Bfc Forex And Financial Services Full time ₹ 8,00,000 - ₹ 24,00,000 per year

About the Role:

We are looking for an experienced Operations Manager to lead the day-to-day and strategic operations of our Retail Forex business from the Head Office. This role is pivotal in ensuring smooth, compliant, and efficient operations across all departments and regions. The successful candidate will play a key leadership role in aligning cross-functional teams, optimizing workflows, managing risk, and supporting the company's growth strategy.

Key Responsibilities:

1. Strategic Operations Management

  • Oversee all operational activities of the company from the Head Office.
  • Design and implement business processes, workflows, and internal controls to support growth and efficiency.
  • Coordinate with global/regional branches to ensure alignment with HQ policies and standards.

2. Risk & Regulatory Compliance

  • Work closely with Compliance and Legal teams to ensure full regulatory adherence (e.g., RBI, FEMA, PMLA).
  • Oversee KYC/AML onboarding processes, transaction monitoring, and suspicious activity reporting.

  • Identify operational risks and implement mitigation strategies and contingency plans.

  • Technology & Platform Management and Maintenance

  • Lead new system rollouts or enhancements in cooperation with tech teams.

  • Lead platform testing, upgrades, and troubleshooting to minimize downtime.

  • Client Services & Support Operations

  • Oversee client support operations to ensure high-quality service delivery.

  • Optimize client onboarding, funding, withdrawals, and back-office processing.

  • Address and resolve operational escalations related to client accounts or transactions.

  • Cross-Departmental Coordination

  • Act as the central operational liaison between departments (e.g., Compliance, Finance, Sales, Marketing, IT).

  • Ensure consistent service delivery and operations across customer support, dealing desk, and finance teams.

  • Drive efficiency through automation and cross-functional collaboration.

  • Leadership & Team Management

  • Lead and mentor a high-performing operations team at the Head Office.

  • Set clear KPIs, conduct performance reviews, and support team development.

  • Foster a results-driven, compliant and service-oriented culture.

  • Reporting & Executive Support

  • Prepare periodic operational reports, performance dashboards, and risk assessments for senior leadership.

  • Support strategic initiatives, product launches, and expansion projects.
  • Participate in board-level discussions on operational strategy, compliance, and infrastructure development.

Required Qualifications & Experience:

  • Bachelors degree in Business, Finance, Economics, or related field (MBA is a plus).
  • 5+ years of proven experience in operations within a Retail Forex.
  • Familiarity with regulatory frameworks (e.g., RBI, FEMA, PMLA).
  • Experience managing cross-functional teams and regional branches from a central location.

Key Skills:

  • Leadership and team management.
  • Analytical and process improvement mindset.
  • Strong project management and organizational skills.
  • Excellent communication and stakeholder management.
  • Proficiency in back-office software and trading platforms and CRMs will be a plus.
  • Risk awareness and regulatory compliance knowledge.

Interested candidate can share their CV's to with subject line "Operations Manager - Head Office"

  • Deputy Manager

    1 week ago

    Mumbai, Maharashtra, India Godrej Interio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Deputy Manager located in Mumbai. The Deputy Manager will be responsible for overseeing daily operations, managing and coordinating teams, developing and implementing business strategies, and ensuring compliance with company policies. The Deputy...

  • Deputy General Manager Operations

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Valkyrie People Consulting Full time

    Job Title: Deputy General Manager (DGM) - OperationsLocation: Mumbai, MaharashtraIndustry: AutomotivePosition Overview:We are looking for an experienced Deputy General Manager (DGM) of Operations to lead and optimize our operational processes within the automotive sector. The ideal candidate will bring strong expertise in operational management, production...

  • Deputy General Manager

    1 week ago

    Mumbai, Maharashtra, India FIVOPAY Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Deputy General Manager at a Credit co-operative society, located in Mumbai. The Deputy General Manager will be responsible for overseeing daily operations, ensuring implementation of Shariah mechanism, implementing strategies and policies to ensure operational efficiency, supervising and mentoring staff,...

  • Deputy Manager-Operational Risk Management

    5 days ago

    Mumbai, Maharashtra, India crescendo global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Deputy Manager-Operational Risk Management - 3 years - Pune/MumbaiLocation: Pune Discipline: Risk & Compliance Job type: Permanent Contact name: Stuti Bhandari Contact email: Job ref: 76368 Published: about 14 hours ago Summary Are you a proactive professional with a flair for Operational Risk Management? Join our dynamic...

  • Deputy Manager

    1 week ago

    Mumbai, Maharashtra, India Deloitte Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    Job requisition ID :: 90587Date: Oct 10, 2025Location: MumbaiDesignation: Deputy ManagerEntity: Deloitte Touche Tohmatsu India LLPControls Assurance Internal Audit: Deputy Manager Your potential, unleashed. India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential...

  • Deputy general manager contracts

    7 days ago

    Mumbai, Maharashtra, India Paradigm Realty Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionEstablished in 2015, Paradigm Realty has quickly become one of the top 20 developers in the MMR area, recognized for its high-quality, timely-delivered projects. Built on trust, commitment, and innovation, Paradigm Realty offers luxurious yet affordable homes that focus on practical end-user requirements such as cross ventilation and...

  • Deputy Project Manager

    1 week ago

    Navi Mumbai, Maharashtra, India ARWADE INFRASTRUCTURE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionARWADE Infrastructure Limited is an award-winning EPC and design & build company specializing in large data centers, industrial complexes, warehousing facilities, and institutional projects across India. The company is a preferred partner for global and Indian conglomerates, delivering greenfield and complex brownfield projects with global...

  • Deputy Manager

    2 days ago

    Navi Mumbai, Maharashtra, India Gfg Corporate Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Deputy Manager Finance & AccountsLocation: Vashi, Navi MumbaiDivision: Finance & Accounts (F&A)Experience: 8–10 years (with minimum 4 years in a managerial/supervisory role)Qualification: CA / CA Inter (Mandatory)About the RoleWe are looking for a dynamic Deputy Manager – Finance & Accounts to strengthen the financial health of our organization. The role...

  • Deputy CMO

    1 week ago

    Mumbai, Maharashtra, India Pravaayu Healthcare Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We're Hiring – Deputy CMO (Chief Medical Officer)Pravaayu Healthcare is looking for a Deputy CMO to join our leadership team in Mumbai This role will directly support the CMO & Founder, ensuring high-quality patient care, standardizing clinical protocols, and engaging doctors across our clinics. It's a unique opportunity to combine strategic planning with...

  • Deputy Manager

    5 days ago

    Navi Mumbai, Maharashtra, India Ziphertech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Exp on Quality Systems, Tools & Quality Framework. Exp in managing audits from a risk compliance & control standpoint. Exp in Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans. Required Candidate profile2-3 years in current role as Assistant Manager / Deputy Manager in a call center or backend...