Deputy Operations Manager

5 days ago

Mumbai, Maharashtra, India Bfc Forex And Financial Services Full time ₹ 8,00,000 - ₹ 24,00,000 per year

About the Role:

We are looking for an experienced Operations Manager to lead the day-to-day and strategic operations of our Retail Forex business from the Head Office. This role is pivotal in ensuring smooth, compliant, and efficient operations across all departments and regions. The successful candidate will play a key leadership role in aligning cross-functional teams, optimizing workflows, managing risk, and supporting the company's growth strategy.

Key Responsibilities:

1. Strategic Operations Management

  • Oversee all operational activities of the company from the Head Office.
  • Design and implement business processes, workflows, and internal controls to support growth and efficiency.
  • Coordinate with global/regional branches to ensure alignment with HQ policies and standards.

2. Risk & Regulatory Compliance

  • Work closely with Compliance and Legal teams to ensure full regulatory adherence (e.g., RBI, FEMA, PMLA).
  • Oversee KYC/AML onboarding processes, transaction monitoring, and suspicious activity reporting.

  • Identify operational risks and implement mitigation strategies and contingency plans.

  • Technology & Platform Management and Maintenance

  • Lead new system rollouts or enhancements in cooperation with tech teams.

  • Lead platform testing, upgrades, and troubleshooting to minimize downtime.

  • Client Services & Support Operations

  • Oversee client support operations to ensure high-quality service delivery.

  • Optimize client onboarding, funding, withdrawals, and back-office processing.

  • Address and resolve operational escalations related to client accounts or transactions.

  • Cross-Departmental Coordination

  • Act as the central operational liaison between departments (e.g., Compliance, Finance, Sales, Marketing, IT).

  • Ensure consistent service delivery and operations across customer support, dealing desk, and finance teams.

  • Drive efficiency through automation and cross-functional collaboration.

  • Leadership & Team Management

  • Lead and mentor a high-performing operations team at the Head Office.

  • Set clear KPIs, conduct performance reviews, and support team development.

  • Foster a results-driven, compliant and service-oriented culture.

  • Reporting & Executive Support

  • Prepare periodic operational reports, performance dashboards, and risk assessments for senior leadership.

  • Support strategic initiatives, product launches, and expansion projects.
  • Participate in board-level discussions on operational strategy, compliance, and infrastructure development.

Required Qualifications & Experience:

  • Bachelors degree in Business, Finance, Economics, or related field (MBA is a plus).
  • 5+ years of proven experience in operations within a Retail Forex.
  • Familiarity with regulatory frameworks (e.g., RBI, FEMA, PMLA).
  • Experience managing cross-functional teams and regional branches from a central location.

Key Skills:

  • Leadership and team management.
  • Analytical and process improvement mindset.
  • Strong project management and organizational skills.
  • Excellent communication and stakeholder management.
  • Proficiency in back-office software and trading platforms and CRMs will be a plus.
  • Risk awareness and regulatory compliance knowledge.

Interested candidate can share their CV's to with subject line "Operations Manager - Head Office"

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