Technical Support Engineer(Site Agnostics)

6 days ago

Hyderabad, Telangana, India Enterprise Minds, Inc Full time US$ 90,000 - US$ 1,20,000 per year

Job Profile

Department:

Information Technology

Reports To:

IT Service Desk Manager

Location: Hyderabad (WFO)Role Summary:

The IT Services Desk Specialist provides Tier 1–2 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns.

Key Responsibilities:

  • Serve as the first point of contact for IT support through phone, chat, email, or ticketing system.
  • Troubleshoot and resolve issues related to Microsoft O365 (Outlook, Teams, OneDrive, SharePoint) and Azure Active Directory (user authentication, group membership, MFA).
  • Manage user accounts and permissions within Active Directory and Azure AD.
  • Support device management, including Windows 10/11, mobile devices, and remote access (VPN, MFA).
  • Escalate unresolved issues to Tier 3 or specialized support teams.
  • Document issues, solutions, and knowledge base articles.
  • Monitor and follow up on open tickets, ensuring timely resolution and communication.
  • Participate in onboarding/offboarding processes and technology provisioning.
  • Assist in software installations, updates, and patching.

Required Qualifications & Skills:

  • Associate or Bachelor's degree in Information Technology or a related field, or equivalent experience.
  • 5+ years of experience in a Service Desk or IT Support role.
  • Proficient in troubleshooting Microsoft O365 applications and Azure AD.
  • Strong knowledge of Windows OS, networking fundamentals, and endpoint support.
  • Experience using ITSM tools like ServiceNow, FreshService, or similar.
  • Familiarity with remote desktop tools and diagnostic utilities.

Soft Skills:

  • Excellent verbal and written communication.
  • Strong problem-solving and critical thinking abilities.
  • Customer-focused mindset and patience under pressure.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Team-oriented, with the ability to collaborate across departments.

Preferred Qualifications:

  • Microsoft certifications (e.g., MS-900, AZ-900, MD-100, MD-101).
  • Experience with Intune, SCCM, or other device management platforms.
  • Familiarity with PowerShell scripting for administrative tasks.
  • ITIL Foundation certification.

Key Relationships:

  • Internal: Employees at all levels, IT Infrastructure Team, Security Team, HR (on/offboarding).
  • External: Vendors and third-party support providers (as needed).

Role Dimensions:

  • User base supported: ~[insert number]
  • Primary tools: Microsoft 365 Admin Center, Azure Portal, ADUC, ticketing systems.
  • May involve shift work or on-call rotation (if applicable).

Success Measures (KPIs):

  • First Contact Resolution (FCR) rate.
  • Average resolution time / SLA adherence.
  • Customer satisfaction (CSAT) scores.
  • Ticket closure rate.
  • Escalation rate (should remain low with strong troubleshooting).

Competency Framework Alignment:

  • Technical Proficiency:
    Demonstrates solid expertise in O365 and AAD.
  • Customer Focus:
    Provides high-quality support aligned with user needs.
  • Collaboration:
    Works effectively with IT peers and business units.
  • Continuous Improvement:
    Seeks opportunities to enhance processes and knowledge.
  • Accountability:
    Owns tasks and follows through on commitments.

  • Technical Support Engineer(Site Agnostics)

    1 week ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time

    Job Profile Department: Information Technology Reports To: IT Service Desk Manager Location: Hyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 1–2 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves...

  • Technical Support Engineer(Site Agnostics)

    6 days ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time

    Job ProfileDepartment:Information TechnologyReports To:IT Service Desk ManagerLocation: Hyderabad (WFO)Role Summary:The IT Services Desk Specialist provides Tier 1–2 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving...

  • Site Agnostics

    3 weeks ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time

    Key Responsibilities: Advanced Troubleshooting: Resolve complex issues escalated from L1 support, including root cause analysis and system diagnostics. System & Application Support: Manage enterprise applications, databases, and servers; perform updates, patching, and configuration changes. Incident Management: Handle tickets with detailed logs, adhere to...

  • Net API Technical Support Engineer

    6 days ago

    Hyderabad, Telangana, India Thomson Reuters Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Thomson Reuters is an Great Place to Work certified Organization" is hiring .Net API Technical Support Engineer having vast experience working in wide variety of API and willing to work with large support team. To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with...

  • Technical Support Engineer

    2 days ago

    Hyderabad, Telangana, India Trigent Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Walk-In Drive Invitation ServiceNow Technical Support EngineerLocation: HyderabadDate: 22nd September 2025Time: 8:30 AM onwardsMode: In-person (On-site Interviews)Work Model: Hybrid | Flexible ShiftsAbout the Role:We're hiring Technical Support Engineers – ServiceNow + UI Layer (Troubleshooting) to join our User Experience Team.This role goes beyond tech...

  • Site Engineer

    6 days ago

    Hyderabad, Telangana, India K12 Techno Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Site EngineerLocation: Hyderabad Job Summary: We are seeking a detail-oriented and experienced Site Engineer to oversee and manage day-to-day operations on construction sites. The ideal candidate will be responsible for ensuring that all aspects of the project are executed efficiently, safely, and in compliance with design specifications and...

  • Site Engineer

    3 days ago

    Hyderabad, Telangana, India Abacus Infrastructures Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Site Engineer will be responsible for overseeing and managing construction activities at the site, ensuring that projects are completed on time, within budget, and to the required quality and safety standards. The role involves coordination between various teams, problem-solving on-site issues, and maintaining clear communication with stakeholders. Key...

  • Technical Support Engineer

    1 day ago

    Hyderabad, Telangana, India Trigent Software - Professional Services Full time

    Walk-In Alert 22nd Sep'25 - Hyderabad| Technical Support Engineer – ServiceNow + UI Layer (Troubleshooting) Location: Hyderabad | Flexible Shifts | Hybrid Work Model Immediate Joiners Preferred | ServiceNow Enthusiasts Welcome Are you ready to elevate the user experience for thousands of enterprise customers?At the heart of our ServiceNow-driven...

  • Solar Site Engineer

    3 days ago

    Hyderabad, Telangana, India Abacus Infrastructures Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Solar Site Engineer: BE/Diploma Electrical with 1 yr experience. Bright and driven freshers also welcomeWe are seeking a skilled and detail-oriented Solar Site Engineer to oversee the installation, commissioning, and maintenance of solar power projects. The role involves coordinating with project teams, contractors, and clients to ensure timely execution of...

  • Site Reliability Support Engineer

    5 days ago

    Hyderabad, Telangana, India Innovatz Global Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionInnovatz Global is a leading Management Consulting, Technology Services, and Business Process Outsourcing company headquartered in Kuala Lumpur, Malaysia. With over 500 skilled professionals, we have a significant presence across America, China, India, Australia, and several other countries. We have a proven track record of delivering...