Receptionist / Front Office Executive

2 days ago

Mathahalli Bengaluru, India GRK IT Trainings Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Receptionist / Front Office Executive

Location: GRK Trainings – Marathahalli & BTM Layout Branches, Bangalore

Experience: 0–3 Years

Employment Type: Full-time

Job Summary:We are looking for a smart, energetic, and customer-focused Receptionist to manage front desk operations and handle student enquiries at GRK Trainings. The ideal candidate will play a key role in welcoming visitors, providing course information, handling phone calls, converting enquiries into admissions, and assisting in fee collection and record maintenance.

Key Responsibilities:
• Greet and assist walk-in students and visitors in a friendly and professional manner.


• Handle course enquiries (in-person, phone, and online) and explain training programs effectively.


• Convert student enquiries into admissions through proper guidance and follow-up.


• Maintain and update enquiry and admission records daily.


• Handle incoming and outgoing calls; perform regular tele-calling for lead follow-up.


• Coordinate with trainers and counsellors regarding class schedules and student queries.


• Manage fee collection, issue receipts, and maintain accurate financial records.


• Keep track of due payments and follow up with students for pending fees.


• Maintain a clean, organized, and professional reception area.


• Support daily administrative tasks such as attendance tracking, documentation, and communication with the management.


• Ensure a positive experience for all students and maintain good relationships with them.

Required Skills & Qualifications:
• Any Graduate (B.Com, BBA, BA, or equivalent).


• Good communication skills in English, Kannada, Hindi, and Telugu/Tamil (preferred).


• Strong interpersonal and customer service skills.


• Confident in handling calls, enquiries, and follow-ups.


• Basic computer knowledge (MS Office, Excel, Email handling).


• Ability to multitask, stay organized, and work under minimal supervision.


• Prior experience in training institutes, education centers, or counselling roles will be an added advantage.

Working Hours:
• Monday to Saturday: 9:30 AM – 7:00 PM

Salary:
• Competitive salary with incentives based on enquiry conversions and performance.

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