Freelance Zendesk Consultant

5 days ago

Kolkata, West Bengal, India Mindrift Full time ₹ 30,000 - ₹ 60,000 per year

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English.

At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.

What we do

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About the Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you'll have the opportunity to collaborate on these projects. 

Although every project is unique, you might typically:

  • Review pre-generated intents and transform them into a logical sequence of agent steps.
  • Define a test case: dialogue flow (user request, intermediate steps, agent's final response).
  • Create a Golden Path: the optimal sequence of tools the agent should invoke.
  • Write User Agent instructions to ensure consistent and correct automated behavior.

How to get started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you'll play a key role in advancing AI capabilities and real-world applications.

Requirements

  • You hold a Bachelor's or Master's Degree in Business Administration and/or any relevant area.
  • You have a minimum of 3 year of professional experience, including Zendesk admin/configuration:
    • Setting up ticket forms, triggers, macros, and automation;
    • Managing groups, roles, and permissions;
    • Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup).
  • Your level of English is advanced (C1) or above.
  • You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
  • Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Benefits

Why this freelance opportunity might be a great fit for you?

  • Get paid for your expertise, with rates that can go up to $15/hour depending on your skills, experience, and project needs.
  • Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.
  • Work on advanced AI projects and gain valuable experience that enhances your portfolio.
  • Influence how future AI models understand and communicate in your field of expertise.

  • Distribution Partners

    1 week ago

    Kolkata, West Bengal, India SBI Life insurance company ltd Full time

    Hello All CandidateI'm reaching out to offer you a great opportunity to partner with SBI LIFE as a certified insurance advisor (POSP). You'll get access to multiple insurance companies, best commission rates, and a fully digital platform to work from anywhere.Ideal for professionals like you — CAs, stock brokers, consultants, and agents — to add a strong...

  • Engagement Executive-Customer Operations

    7 days ago

    Kolkata, West Bengal, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionCapgemini's Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients.We are...

  • Senior Sales Manager

    5 days ago

    Kolkata, West Bengal, India Vrezolv Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description for Sr. Sales Manager, NoidaReporting To: Director - Sales / Business HeadKey Responsibilities:Sales & Revenue Generation:Drive revenue growth through aggressive lead generation, conversion, and upselling of co-working space solutions.Develop and implement strategic sales plans to achieve targets across B2B and B2C segments.Build a strong...

  • Freelance FMCG Consultant

    2 weeks ago

    Kolkata, India ElevateDigi Full time

    Freelance FMCG Consultant (Ice Cream Manufacturing Project) Type: Contractual / Freelance Location: Remote with site visits as required - Kolkata Duration: 6 months project-based Reporting To: Founding Team / Project Director About the Project We are exploring opportunities within the frozen dessert and ice cream segment, with an emphasis on developing...

  • Freelancer Tele Caller Executive

    2 days ago

    Kolkata, India BDS Consultant Services Full time

    Required Freelance Tele Caller Work from Home Salary - 10-15k PM Qualification - HS Pass **Responsibilities for Recruiter** - Manage onboarding and new hire process - Stay abreast of recruiting trends and best practices - Perform reference checks as need - Facilitate the offer process by extending the offer and negotiationg employment terms - Manage the...

  • Freelancer Work From Home

    4 days ago

    Kolkata, India BDS Consultant Services Full time

    Required Freelancer for Work from Job Location - Work from Home Industry - Service (Placement) **Responsibilities for Recruiter** - Manage onboarding and new hire process - Stay abreast of recruiting trends and best practices - Perform reference checks as need - Facilitate the offer process by extending the offer and negotiationg employment terms **Job...

  • Freelance FMCG Consultant

    2 weeks ago

    Kolkata metropolitan area, India ElevateDigi Full time

    Freelance FMCG Consultant (Ice Cream Manufacturing Project) Type: Contractual / Freelance Location: Remote with site visits as required - Kolkata Duration: 6 months project-based Reporting To: Founding Team / Project Director About the Project We are exploring opportunities within the frozen dessert and ice cream segment, with an emphasis on developing...

  • Freelance Property Valuer

    4 days ago

    Kolkata, India Garg & Associates Full time

    G&A Group, a consortium of three companies (Garg & Associates, R&A Valuation LLP, and Aggi Technocrats), is a business consulting organization engaged in a variety of domains such as valuation of Plant & Machinery and Land & Building assets for a variety of purposes (such as banking, public sector, corporate and companies, and so on). We are seeking...

  • Freelance FMCG Consultant

    2 weeks ago

    Kolkata metropolitan area, India ElevateDigi Full time

    Freelance FMCG Consultant (Ice Cream Manufacturing Project)Type: Contractual / FreelanceLocation: Remote with site visits as required - KolkataDuration: 6 months project-basedReporting To: Founding Team / Project DirectorAbout the ProjectWe are exploring opportunities within the frozen dessert and ice cream segment, with an emphasis on developing...

  • Freelance Multimedia Specialist

    2 weeks ago

    Kolkata, India K-3 Consulting Full time

    Company DescriptionK-3 Consulting and its subsidiaries ( Expense Concierge and K-3 Kommodities) are operating businesses in clinical research, business process optimization, workforce management, design-branding-marketing, apparel and accessories brand and ecommerce in the USA.Location: RemoteType: Freelance / Project-basedRole DescriptionWe’re looking for...

  • Freelance Plant

    1 week ago

    Kolkata, India Garg & Associates Full time

    G&A Group, a consortium of three companies (Garg & Associates, R&A Valuation LLP, and Aggi Technocrats), is a business consulting organization engaged in a variety of domains such as valuation of Plant & Machinery assets for a variety of purposes (such as banking, public sector, corporate and companies, and so on). We are seeking Expression of Interest from...

  • Freelance Graphic Designer

    2 weeks ago

    Kolkata, India K-3 Consulting Full time

    Company DescriptionK-3 Consulting and its subsidiaries ( Expense Concierge and K-3 Kommodities) are operating businesses in clinical research, business process optimization, workforce management, design-branding-marketing, apparel and accessories brand and ecommerce in the USA.Location: RemoteType: Freelance / Project-basedRole DescriptionWe’re looking for...

  • Freelance Graphic Designer

    2 weeks ago

    Kolkata, India K-3 Consulting Full time

    Company DescriptionK-3 Consulting and its subsidiaries ( Expense Concierge and K-3 Kommodities) are operating businesses in clinical research, business process optimization, workforce management, design-branding-marketing, apparel and accessories brand and ecommerce in the USA.Location: RemoteType: Freelance / Project-basedRole DescriptionWe’re looking for...