Technical Support Engineer Voice

2 weeks ago

Chennai, Tamil Nadu, India Movate Technologies Full time US$ 40,000 - US$ 80,000 per year

Roles and Responsibilities

  • Provide technical support to customers through phone calls, emails, or chats for desktop and laptop issues.
  • Troubleshoot hardware and software problems using various tools such as DHCP, DNS, and remote connection methods.
  • Resolve customer complaints related to network connectivity, printers, routers, modems, and other peripherals.
  • Collaborate with internal teams to resolve complex technical issues that require escalation.
  • Document all interactions with customers in a timely manner using CRM software.

Desired Candidate Profile

  • 1-6 years of experience in International Technical Support (Voice & Chat).
  • Strong knowledge of troubleshooting networks (LAN), configuring routers/modems/printers/desktops/laptops.
  • Excellent communication skills in English language; ability to work on night shifts (US shift).
  • Ability to multitask effectively while maintaining high levels of accuracy and attention to detail.

Benefits

  • Both Way pickup and Drop

  • 5 days of Working 2 days off ( Rotational week off)

  • Performance Incentives

Interested Candidates kindly drop your resume to

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