Helpdesk Engineer/Sr. Helpdesk Engineer

2 weeks ago

India Clinton Health Access Initiative Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Overview

Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI), a US-based non-profit organization. CIPL operates independently and exclusively provides export-based services, contributing to CHAI's goals of improving healthcare access, delivery, and outcomes in underserved populations. CIPL serves as a Global Shared Service (GSS) or Global Capability Center (GCC) harnessing technical expertise and innovative solutions to address global health challenges.

CIPL is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CIPL values diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

About the Position:

The Helpdesk Engineer will provide timely support to CHAI staff based around the world using a helpdesk ticketing system. Tickets are triaged and assigned on a priority basis and engineers are empowered to escalate tickets as needed for additional support. In addition to providing support helpdesk engineers on-board and off- board staff, track inventory, setup new computers and decommission old computers.



Responsibilities

Maintain Office365, anti-spam, Azure AD and AD user accountsProactively support staff in field offices using Windows 10 and Mac OS and provide training and assistance to users as neededInterface with vendors to place orders for new equipment and softwareCreate and maintain updated documentationMust be excited about learning new things, patient in dealing with staff in complex and sometimes high- pressure situationsMust have excellent attention to detailProvide hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk systemCollaborate well in a small team environment

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field with a minimum of six years of relevant work experience as a Helpdesk Engineer or in a similar technical support rolePrior experience managing and maintaining Office365, Azure AD, and Active Directory (AD) user accountsProficiency in supporting Windows 10 and Mac OS environments, including troubleshooting hardware and software issuesHands-on experience with helpdesk ticketing systems for managing and prioritizing support requestsFamiliarity with anti-spam solutions and security best practices for user accounts and systemsHigh level of proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reportingStrong written and verbal communication skills with the ability to provide training and support to users globallyAttention to detail and ability to manage multiple tasks efficiently in a fast-paced environmentCustomer-focused mindset with patience and problem-solving skills to handle complex and high-pressure situationsProficiency in scripting (such as PowerShell) for automation tasks is preferredCertifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent are preferred.Willingness to learn new technologies quickly and adapt to evolving requirementsAbility to create and maintain technical documentation accurately and efficiently

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