Center Head

3 hours ago

Mumbai, Maharashtra, India 8bc97e4f-9925-4a3e-bc3c-ceaaf8164771 Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Position:
Centre Head – Clinics (Females Only)

Locations:

Mumbai (2 Vacancies)

Department:
Operations – Clinics

Experience:
6–10 years (at least 3 years in a leadership role)

Compensation:
Best in Industry

Role Overview

The
Clinic Centre Head
is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

Key Responsibilities

Business & Sales Growth

  • Deliver clinic revenue and profitability targets.
  • Drive sales through
    consultations, upselling, cross-selling, and service bundling
    .
  • Track daily/weekly MIS and ensure KPIs are met.

Operations & Service Excellence

  • Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
  • Maintain hygiene, safety, and quality standards.
  • Oversee inventory, billing, and cash management processes.

Team Leadership

  • Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
  • Conduct regular reviews and performance appraisals.
  • Build a culture of accountability, service, and sales focus.

Customer Experience

  • Ensure every client receives a consistent, high-quality experience.
  • Resolve escalations and ensure high NPS & client retention.
  • Implement loyalty and referral programs.

Compliance & Reporting

  • Adhere to company SOPs and statutory requirements.
  • Ensure proper documentation for audits and reviews.
  • Provide regular performance updates to regional leadership.

Business Development

  • Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
  • Partner with marketing & BTL teams for city-specific activations.

Candidate Profile

  • Graduate / MBA preferred.
  • 6–10 years of experience in
    healthcare, wellness, hospitality, or retail services
    .
  • Proven track record of delivering revenue & leading teams.
  • Strong leadership, communication, and problem-solving skills.
  • Customer-first mindset with high ownership.
  • Open to working in a fast-paced, target-driven environment.

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