CEC - Correspondence - NR-Customer Experience Center-Customer Service

GraduateMinimum 1 to 2 years of experience in customer service role on email support or calls.Excellent communication skills – Verbal & WrittenFlexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidaysFlexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shiftGood listening skills and strong communication abilities.Be...

CEC Team Coach - Correspondence - Retail LiabilitiesJob Role xefx83x98 The Team Coach CCU and Social Media team is responsible for handling a team of Email Chat Socialmedia from RL CC and RA business xefx83x98 One on One call listening Email Audit Social Media resonses audit and feedback xefx83x98 Reresher training to enhance the skills xefx83x98...

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre InboundDepartment - Customer Experience CenterReporting Relationship - CEC Team Leader - InboundJob RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfactionTo identify and convert the...

Job DescriptionCEC Officer - Inbound - PrivyDepartment Customer Experience CenterLocation Thane/BangaloreReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction- To...

Job DescriptionThe Customer Correspondence Unit (CCU) and Social Media team is responsible for responding to customer emails and social media comments on various platforms.- Responsible for management of the Correspondence & Social Media teams for Liabilities, Cards and Asset Businesses- Partnering & collaborating with sponsoring business Verticals for new...

CEC Officer - Inbound - PrivyDepartment Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy ManagerJob Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and...

Department/Group: Service QualityWill Train Applicant(s):YesRole and ResponsibilitiesManage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).Regularly conduct audits and participate in regular structured interventions....

Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief ManagerJob Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality Call...

Job Category KMBLDegree Level Bachelor s Degree Job Title SQ-Quality Analyst-Service Department Group Service Quality Location Noida Mumbai Bangalore Hyderabad Will Train Applicant s Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work e g work plans schedules call monitoring...