Cec Team Manager-inbound-digital Banking Kotak 811-contact Centre Inbound
7 days ago
Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief ManagerJob Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting rostering etc Manage and Deliver on business metrics - SLA Sales AHT Quality Staffing etc Liaise with other teams to understand business impact factors bring efficiency in the processes and resolve issue-based situations Manage Floor to monitor discipline on floor resolve officer s queries to assist customers raise issues to respective dept for resolution update officers on process product updates workstation availability shrinkage etc Manage escalated customer calls complaints with end-to-end resolution Graduate or MBA Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors in turn handling officers Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Leadership skills including team motivation make team adaptable to changes deliver overall SOPs etc Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department)Department Customer Experience CenterLocation Thane/NoidaReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager / Deputy ManagerJob Role- To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries &...
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Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob Description811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or...
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Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob Description- To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction- To identify and convert the opportunities for cross selling (banking product) on customer's call- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.- Ensure customer...
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Thāne, Maharashtra, India Kotak Mahindra Bank Full time811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...
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CEC Officer
2 weeks ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,50,000 - ₹ 28,00,000 per yearPosition - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre InboundDepartment - Customer Experience CenterReporting Relationship - CEC Team Leader - InboundJob RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfactionTo identify and convert the...
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811-CEC Officer
2 weeks ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDigital Outbound OfficerDepartment-Retail Liabilities | Digital BankingPosition Grade-M1Assisting in resolving customer queries.Contacting potential or existing customers to inform them about a product or service using scriptsAnswering questions about products or the companyAsking questions to understand customer requirements and close salesProviding...
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CEC Officer
2 weeks ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre InboundJob RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfactionTo identify and convert the opportunities for cross selling (banking product) on customer's callResponsible for quality communication and...
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CEC Officer
3 weeks ago
Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - PrivyDepartment Customer Experience CenterLocation Thane/BangaloreReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction- To...
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High Salary: Cec Officer
1 week ago
Thāne, Maharashtra, India Kotak Mahindra Bank Full timeCEC Officer - Inbound - PrivyDepartment Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy ManagerJob Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...
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Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionJob Title: Quality Auditor Job Category: Service Excellence Department/Group: Customer Experience Centre Job Code/ Req#: Location: Noida Travel Required: Yes Level/Salary Range: DM/AM Position Type: Full Time HR Contact: Date Posted: Job Description Role and Responsibilities1. Conduct audits on an outbound and other customer interaction...
