811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

2 weeks ago


Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time
Job Description

- To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)

  • Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionCEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department)Department Customer Experience CenterLocation Thane/NoidaReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager / Deputy ManagerJob Role- To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries &...


  • Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job Description811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1- Assisting in resolving customer queries.- Contacting potential or existing customers to inform them about a product or service using scripts- Answering questions about products or...


  • Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking...


  • Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief ManagerJob Role Responsible for managing a team of 70-100 officers 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality Call...

  • CEC Officer

    2 weeks ago


    Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre InboundDepartment - Customer Experience CenterReporting Relationship - CEC Team Leader - InboundJob RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfactionTo identify and convert the...

  • CEC Officer

    3 weeks ago


    Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionCEC Officer - Inbound - PrivyDepartment Customer Experience CenterLocation Thane/BangaloreReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction- To...


  • Thāne, Maharashtra, India Kotak Mahindra Bank Full time

    CEC Officer - Inbound - PrivyDepartment Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy ManagerJob Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...

  • Relationship Officer

    2 weeks ago


    Thāne, Maharashtra, India HY Fly Consultancy Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Relationship Officer - 811 Digital SA On payroll of bank - Thane Location Acquire Current/Savings Accounts and cross sell all bank products Build strong customer relationship 100% field job, target driven Contact HR Khyati


  • Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionJob Title: Quality Auditor Job Category: Service Excellence Department/Group: Customer Experience Centre Job Code/ Req#: Location: Noida Travel Required: Yes Level/Salary Range: DM/AM Position Type: Full Time HR Contact: Date Posted: Job Description Role and Responsibilities1. Conduct audits on an outbound and other customer interaction...


  • Thāne, Maharashtra, India Career Guideline Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Customer experience Officer InboundRotational shift2 week off