Garnishment Administrator II

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Job Summary
The Garnishment Administrator II is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts.

Primary/Essential Duties And Key Responsibilities

• Ability to recognize and categorize orders for all garnishment types
• Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishment types including but not limited to:
• Child Support
• Releases
• Tax Levy's
• Student Loans
• Bankruptcies
• Balance Updates
• Return to Customer (Tax or Legal doc)
• Verify Income / Medical Support
• Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits
• Ability to effectively examine and reconcile garnishments
• Respond timely and accurately to internal contacts concerning garnishment deductions
• Follows the established process to ensure delivery in compliance for each required mailing
• Escalates non-routine inquiries and issues to Garnishment Specialist III INTL, Team Lead and Garnishment Manager
• Effectively use appropriate resources which include including process documentation and our compliance reference 'Complete Guide to Federal & State Garnishments',
• Garnishment Specialist III INTL,Team Lead, Manager
• Attends and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts
• Stays current and adheres to federal and state guidelines when handling garnishment orders
• Assists with garnishment set-up for new client implementations as requested
• Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
• Being a team player always remembering that all clients are our clients
• Other Special projects or tasks assigned by Management.

Required Qualifications
Knowledge, Skills and Abilities

• 2-4 years Garnishment experience
• Knowledge of interpreting, entering and answering withholding orders
• Knowledge of multi-state garnishment laws
• Intermediate proficiency with Microsoft Office applications: Word, Excel, Outlook
• Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
• Excellent analytical ability within a high transaction volume environment
• 2-4 years' experience with handling a large volume of garnishments in a payroll processing environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Assists with related special projects as required
• Overtime may be required during any calendar quarter

Experience, Education, Certification, License and Training

Graduate / Post Graduate, plus 2-4 years related experience, or equivalent combination of education and experience

Preferred Qualifications

• Working knowledge of UltiPro is a plus
• FPC or CPP is a plus

Interpersonal Skills

• Highly motivated and team oriented
• Strong oral and written communication skills
• Communicates and provides superior service
• Ability to handle multiple tasks under tight deadlines
• Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities
• Excels in a fast paced and evolving environment
• Excellent time management skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Process oriented
• Commitment to excellence and high standards

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email