Payroll Associate II

Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Summary:

The Payroll Analyst II performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.'s customers who utilize our Managed Services product offering. Payroll Specialist II provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting.

Primary/Essential Duties and Key Responsibilities:

Performs payroll-related functions including but not limited to payroll processing, audits and maintenance.

Ability to perform all duties of Payroll Analyst I as well as:

Adjustments/amendments

GL Balancing and auditing

Tax Reconciliation

Backup processing for Payroll Analyst I as needed

Complete Peer Reviews

Processes payroll(s) for multi-frequency Managed Services clients as scheduled

Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner.

Prepare off-cycle payrolls and manual checks as necessary.

Escalates non-routine inquiries and issues to Payroll Specialist, Team Lead or Manager utilizing the proper escalation methodology and SLAs.

Build strong partnership with clients by providing superior service.

Participate in cross-training within other departments (HRIS, Benefits, Garnishment, Tax)

Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve

Develops and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed.

Demonstrates excellent troubleshooting, root cause analysis skills and is able to implement preventative measures.

Reconciles all payroll-related accounts and activities.

Mentor Payroll Analyst I team members and assist with development.

Conduct knowledge transfer and/or participate in training UKrew

Assists with related special projects as required.

Performs other duties as assigned by manager.

Maintain discretion and professionalism with team members and clients.

Quarter End, Year End, and Open Enrollment assistance and task execution

Required Qualifications:

Quickly and easily adapts to change and shifting priorities with enthusiasm.

Actions and words consistently provide positive motivation and influence to their team and other teams within UMS.

Understands priorities and what is most important to both internal and external customers.

Eagerly meets business opportunities and challenges head-on.

Leads by example.

Proficient report writing capabilities.

Experience with large corporate payroll processing that includes exposure to benefits and 401(k)

Knowledge of multi-state North American payroll tax laws

Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills.

Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis.

Ability to analyze and resolve problems.

Ability to understand and follow written and verbal instructions.

Ability to deal effectively with a diversity of individuals at all organizational levels.

Coordinate multiple tasks simultaneously.

Experience Bachelor's degree or equivalent

A minimum of 2 to 4 years related experience, or equivalent combination of education and experience.

Preferred Qualifications:

Working knowledge of UKGPro is a plus.

Knowledge of US and Canadian payroll laws.

Experience with large corporate payroll processing that includes exposure to benefits and 401(k)

Knowledge of multi-state North American payroll tax laws

Knowledge of Global Payroll Laws

FPC certification is a plus

Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email