E-Commerce Executive

5 days ago

Mumbai, Maharashtra, India Evercaring Pharmacy Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Mission: Keep our ecommerce engine running—own daily catalog/trading and end-to-end shipping ops across our D2C site and marketplaces to deliver on-time, cost-efficient fulfillment and great CX.

What you'll do

  • Shipping & fulfillment (Shiprocket + marketplaces):
  • Create and process shipments in Shiprocket (order import, courier selection rules, COD/prepaid handling, NDR workflow).
  • Generate AWB labels, invoices, packing slips, manifest & handover, and schedule pickups with 3PLs.
  • Create shipments directly in marketplace panels—Amazon Seller Central (Easy Ship/Self-Ship), Flipkart Seller Hub, and category platforms (Myntra/AJIO, Nykaa/Tira) as applicable.
  • Ensure SLA compliance (RTD cut-offs), weight & dimensions entry, and address/phone verification to cut RTOs.
  • Track live orders, action NDR (reattempts, address updates), raise lost/damaged claims, and reconcile weight disputes/excess freight.
  • Manage reverse pickups, exchanges/returns, and refurb/relist with Warehouse/CS.
  • Catalog & content: Create/maintain listings, attributes, keywords, GST/Legal Metrology; upload images/A+ content across Shopify and marketplaces.
  • Pricing & promos: Set up coupons, Lightning Deals/BD/ GIF/EOSS, and onsite merchandising/banners.
  • Inventory & orders: Update stock, raise ASNs/POs, coordinate with WMS/3PL (Unicommerce/Vinculum; Delhivery/Blue Dart/Ecom Express/Shiprocket).
  • Ads & trading support: Pull search term reports, negatives, and basic campaign hygiene for Amazon/Flipkart Ads under manager guidance.
  • CRM & onsite: Execute basic email/WhatsApp/SMS flows; maintain homepage/collections.
  • Analytics & reporting: Daily MIS—sales, OTD/OTS, RTO, NDR, shipping cost/order, ACOS/ROAS/TACOS, OOS; hygiene and claims trackers in Sheets/Looker.

What you'll bring

  • 1–3 years in ecommerce ops with hands-on shipment creation in Shiprocket and marketplace panels (Amazon Easy Ship/Self-Ship, Flipkart).
  • Strong Excel/Sheets (VLOOKUP/XLOOKUP, pivots, text functions); basic GA4.
  • Detail-oriented, process-driven; clear written communication with CS/Warehouse/3PLs.

Nice to have

  • Experience with Myntra/AJIO, Nykaa/Tira; quick-commerce (Blinkit/Instamart/Zepto).
  • Tools: Unicommerce/Vinculum, WebEngage/MoEngage/Klaviyo; basic Canva/Figma; SQL basics.

Job Types: Full-time, Permanent

Pay: ₹9, ₹34,706.11 per month

Benefits:

  • Food provided

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