Manager, EF Ops, External Fulfilment Ops

23 hours ago

Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Amazon is looking for a motivated individual for the profile of Operations Manager to manage (Partner Carrier Program) as part of External Fulfilment Operations team. The Ops Manager will lead the PCP operations to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities. This is a critical role that will have a significant impact on the efficiency and reliability of PCP Program. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges, possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel.
"Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"

Key job responsibilities
1. Ensure seamless integration between EF/ES and PCP operations and business teams
2. Drive operational efficiency improvements in key metrics such as FDPS (first day pickup success), seller reimbursements
3. Launch training and policies to improve performance
4. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
5. Develop long term capabilities to improve forecasting, reduce cost and implement packaging/labelling improvement initiatives.
6. Influence to drive exceptional results, including formulating standard operating procedures, identifying areas of improvement and implementing solutions.

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, and Product teams.

About the team
The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications:
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Manager, EF Ops, External Fulfilment Ops

    1 day ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DESCRIPTIONAmazon is looking for a motivated individual for the profile of Operations Manager to manage (Partner Carrier Program) as part of External Fulfilment Operations team. The Ops Manager will lead the PCP operations to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be...

  • Manager - CX & Ops

    1 week ago

    Bengaluru, Karnataka, India Swiggy Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Manager – Customer Experience & OperationsBusiness Unit: CREWLocation: BangaloreReporting To: Senior Manager – CX & OperationsAbout The RoleThe Manager ensures seamless operations and premium customer experiences for the AI-powered Personal Concierge service. The role leads and coordinates frontline teams (Captains and Team Leads) to deliver...

  • OPD Manager/OP Incharge Hospital

    24 hours ago

    Bengaluru, Karnataka, India Apollo Health and Lifestyle (AHLL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Doctor Directory & OPD ScheduleAppointment management - Physical / Virtuala. Opening / Blocking appointments as per doctor availabilityb. Creating / Updating doctor slots / profiles for appointmentsc. Sharing the appointment schedule of the day to all doctorsd. Coordinating for any missed consultationsEnsuring availability / preparedness of OPD...

  • Pest Control Ops Manager/Executive/Key Account Ops

    2 weeks ago

    Bengaluru, Karnataka, India PestÖTouch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionPestÖTouch is a 17 year old 4th largest Pest control company in India with pan India operations.Location :Bangalore - Brigade Road / Chennai - GuindyRole DescriptionPestÖTouch is seeking a Pest Control Ops Manager/Executive/Key Account Ops for a full-time .Experience in the pest control industry is a must.QualificationsProficiency in...

  • Senior Fulfillment Specialist

    19 hours ago

    Bengaluru, Karnataka, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This Position reports to:Planning & Fulfillment ManagerYour role and responsibilitiesIn this role, you will have the opportunity to be responsible for end-to-end planning of inventory, including Sales in Excess of invoicing from purchase requisition to customer invoice. Each day, you will support internal customer service inquiries. You will also showcase...

  • Manager Program Management, S&OP

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an exceptional Senior Supply Chain Operations Manager to lead our Sales & Operations Planning (S&OP) organization within Amazon India's centralized supply chain planning function. This strategic leadership role will drive end-to-end S&OP excellence by orchestrating the convergence of demand planning, supply planning, and inventory optimization...

  • Manager Program Management, S&OP

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONWe are seeking an exceptional Senior Supply Chain Operations Manager to lead our Sales & Operations Planning (S&OP) organization within Amazon India's centralized supply chain planning function. This strategic leadership role will drive end-to-end S&OP excellence by orchestrating the convergence of demand planning, supply planning, and inventory...

  • ML Ops Engineer

    3 days ago

    Bengaluru, Karnataka, India Agiliad Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: ML Ops EngineerLocation: BangaloreExperience: 38 YearsEmployment Type: Full-timeAbout the RoleWe are looking for a skilled ML Ops Engineer to design, build, and optimize scalable machine learning (ML) infrastructure and pipelines. You will collaborate with data scientists, ML engineers, and DevOps teams to operationalize ML models for production...

  • AI Ops Professional

    3 days ago

    Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Primary Skill AI OpsSecondary Skills(Good to Have Skills) Moogsoft or Netcool experience, Automation, Self-Healing and scripting Onshore

  • Clinical Ops

    4 days ago

    Bengaluru, Karnataka, India ACKO Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ABOUT USACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that...