OPD Manager/OP Incharge Hospital

1 day ago


Bengaluru, Karnataka, India Apollo Health and Lifestyle (AHLL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Doctor Directory & OPD Schedule

Appointment management - Physical / Virtual

a. Opening / Blocking appointments as per doctor availability

b. Creating / Updating doctor slots / profiles for appointments

c. Sharing the appointment schedule of the day to all doctors

d. Coordinating for any missed consultations

Ensuring availability / preparedness of OPD chambers

Roster management of OPD / Front Office staff

Material Management

a. Linen

b. Stationary

c. Drugs, Vaccine and Consumables

d. Instruments & Equipment

e. Furniture & Fixtures

OP Billing

a. Ensure billing is done for all services

b. Creation of new codes / deletion of obsolete codes for billing

c. Tracking Miscellaneous charging

d. Tracking Discounts and approval documentation

e. Tracking Open bills/ Reopening of bills/ Bill Cancellations in Insta Billing module

f. Virtual Consultation Billing in Insta Billing Module

g. Updation of Missing EDDs in Insta/Billing module

USG scan appointments/ process flow/ Reports/ Billing

IP Admissions- Process, documentation, Information flow, deposit submission

Doctor profile updation on Website/ EDOC / Adbhutam / Insta Billing module

Coordination for Online Programs - Antenatal Sessions/ FB Live / Corporate Webinars

Call management

a. Ensure all incoming calls are attended

b. Call Back to missed calls

c. Reminder for appointment/ admission

d. Intimation to doctors for patients admitted

Tracking Conversions

a. Digital lead conversion to OP

b. OP to USG/Diagnostic/ Pharmacy conversion

c. OP to IP (admission) conversion

d. Fetal Scan to IP ( admission) conversion

e. Delivery to Paed vaccination conversion

OP Feedback/ Google Reviews capturing

Coordination for Maintenance/ Biomedical / IT issues closure

Monitoring H/K serives & Pest Control services in OP

Tracking and Monitoring TAT

a. OPD TAT

b. USG TAT

c. OP Lab test TAT

Monitoring Diagnostic Report Dispatch

Infection Control & Safety Protocol Adherance in OP

Complaint Management for OP Services

Adherance to Visitor Policy

MIS Preparation and Reporting


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