Clinical Ops

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.

We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.

But what truly sets us apart? Our people. At ACKO, every Acker's voice and ideas matter. We're a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.

Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO's value proposition of ʻWelcome Change' focuses on offerings that make insurance simple and hassle-free With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.

Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims" Anchored in a tech-centric philosophy, ACKO's approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker's idea matters, their voice is heard, and their growth is part of our mission.

About Role:

Create and manage the Clinical Ops project fo Acko's new-age offline center. Work side-by-side with our Senior Clinical Consultant to turn expert guidance into audit-ready clinical documentation and ops assets.This is a clinical builder's role: research, structure, incorporate expert guidance, publish, version control. You will be expected to design & manage SOPs which are clinically accurate but created with first-principles, keeping consumers at center.

What you'll own

• Screening panels & policy docs: Draft cohort-based health-check panels, pre-reqs/contraindications, false-positive/negative notes, and referral thresholds; maintain citations.

• Stations & devices: Build vendor-neutral device spec sheets; compile evaluation matrices (performance, dose/quality, throughput, SLAs, uptime, consumables, training, TCO)

• Room Data inputs: Assemble per-room inputs (footprint, power/clean-dirty/gases, imaging shielding & siting, HVAC/ACH, lighting, infection control, flooring, hand-wash, waste flow); redline layouts for prep/changeover/privacy.

• SOPs & emergency protocols: Create SOPs/checklists; write protocols for emergencies; draft service-recovery playbooks.

• QA/QC & audit readiness: Compile IQC/EQC calendars, calibration logs, acceptance testing forms; build a mock-audit checklist.

• Training assets: Create competency matrix per role; outlines for induction, scenario drills, refreshers; assessments.

• Commissioning support: Time dry runs, capture issues, prepare Day-1/Week-1 checklists and notes.

Who You Are:

• Medical + Management background: MBBS/BDS + MBA (general MBA or Hospital Management).

• Analytical writer: Excellent clinical note-taking, structuring, and plain-language writing; comfort with evidence appraisal.

• Ops mindset: Detail-oriented, organized, proactive; holds version control and deadlines.

• Nice to have: Hospital/diagnostics internship; exposure to NABL, AERB, infection control; Lean/Six Sigma basics; comfort timing processes on the floor.

Logistics:

• Location: Bengaluru (on-site, Mon–Fri; occasional pilot days).

• Tenure: 6 months; conversion to full-time based on performance.

• Start: ASAP