Client Experience Specialist

5 days ago

Hyderabad, Telangana, India Cloudxtreme Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description*

Role & Responsibilities:

  • Provide comprehensive technology support across Client Experience spaces (on-site & virtual).
  • Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers.
  • Act as primary contact for technology-related issues, ensuring seamless client experiences.
  • Setup, test, and monitor AV equipment projectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).
  • Support pre-event planning sessions and provide live support during client visits/events.
  • Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN).
  • Perform user account management tasks (password resets, access requests).
  • Maintain strict confidentiality and demonstrate professionalism at all times.
  • Document incidents, resolutions, and contribute to knowledge base.
  • Collaborate with Client Experience and IT teams across global offices.

Preferred Candidate Profile:

  • 3–4 years in technical support / end-user support.
  • Strong knowledge of AV equipment, collaboration tools, ServiceNow.
  • Excellent communication skills (client-facing role – Communication rating required).
  • Flexible to work in rotational shifts & weekends (support for client visits).
  • Certifications in AV, ITIL, Networking, Microsoft preferred.

Interview Process*

  • Versant Test (cut-off: 57)
  • Technical Round
  • Manager / Site Lead Round
  • AVP/VP Discussion

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