Product Owner – Online Shopping Experience

The primary objective of this position is to develop and lead a comprehensive product vision, strategy, and roadmap that aligns with the company's business goals and customer purchasing behaviors. This involves creating a clear and compelling plan for the online shopping experience, taking into account customer needs, market trends, and business requirements. A crucial aspect of this role is managing the product backlog, which entails prioritizing and organizing the features and requirements that need to be developed. This involves crafting detailed user stories and acceptance criteria, ensuring that the product meets the needs of the customers and the business.

Job Description

In your new role you will:

• Contribute to and eventually own a compelling product vision, strategy, and roadmap for the online shopping experience, aligned with business goals and customer purchasing behaviors.
• Manage the product backlog, crafting detailed user stories and acceptance criteria based on customer needs, market trends, and business requirements.
• Collaborate with UX/UI designers, engineers, and marketing teams to design intuitive browsing, selection, and checkout experiences that drive conversion.
• Prioritize features such as personalized recommendations, streamlined checkout, and payment integrations based on customer impact, revenue potential, and technical feasibility.
• Ensure smooth data collection and transmission between eCommerce platforms, CRMs, and analytics tools to support insights and personalization.
• Leverage analytics and feedback (e.g., Google Analytics, Hotjar, A/Btesting) to continuously optimize the shopping journey and increase customer satisfaction.
• Integrate supply chain and business architecture thinking to reflect real-time inventory, pricing, and fulfillment capabilities—especially critical in selling goods across complex industries.
• Benchmark against global best practices, incorporating features like quick-add-to-cart, premium shipping, multi-currency support, and region-specific payment options (e.g., WeChat Pay).
• Support API and system integrations, including distributor portals and third-party buying channels, to create a unified experience across and connected platforms.
• Bridge account management and buying, ensuring features and workflows reflect the relationship between customer accounts and their purchasing behavior.
• Act as a key liaison for online shopping initiatives, managing stakeholder expectations and aligning marketing, sales, and support teams.
  Deliver product increments in an agile environment, maintaining a focus on high-quality, customer-centric outcomes.

Your Profile

You are best equipped for this task if you have:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• 5–7 years of experience as a Product Owner or Product Manager in e-commerce or digital retail, preferably with experience selling physical goods in complex industries.
• Proven expertise in agile methodologies (Scrum, Kanban) and managing end-to-end product lifecycles.
• Deep understanding of online shopping technologies, including product Catalogs, payment gateways (e.g., Stripe, PayPal), and checkout systems.
• Experience with user behavior analytics tools and data-driven decision-making.
• Strong knowledge of UX/UI principles, mobile responsiveness, and conversion optimization.
• Familiarity with global buying behaviors and localized feature expectations.
• Experience with API development and integrating multiple systems into a cohesive digital experience.
• Understanding of business architecture and supply chain dynamics in a product environment.
• Excellent stakeholder management and communication skills; fluency in English required, German is a plus.
  A customer-obsessed mindset with a passion for creating frictionless, delightful online shopping experiences.

Contact:

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