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Luxury Retail Sales

2 weeks ago

Jaipur, Rajasthan, India Retailer Sarathi Full time ₹ 72,00,000 - ₹ 96,00,000 per year

Roles and Responsibilities:

  • Leadership and Team Management:
  • Lead and manage a team of sales associates, visual merchandisers, and customer service staff.
  • Train, mentor, and motivate the team to provide exceptional customer service, maintain brand standards, and achieve sales targets.
  • Set daily, weekly, and monthly performance goals for the team and track progress.
  • Conduct regular performance reviews, provide feedback, and foster a collaborative team environment.
  • Customer Experience:
  • Address any customer complaints or issues with empathy and professionalism, ensuring timely resolution.
  • Build long-term relationships with high-net-worth individuals and repeat clients by providing tailored shopping experiences.
  • Sales and Business Development:
  • Drive sales growth by implementing strategies that attract new customers while retaining existing ones.
  • Ensure the store achieves or exceeds sales targets through effective product placement, upselling, and cross-selling.
  • Inventory and Stock Management:
  • Oversee inventory control, ensuring the store is fully stocked with premium items and that inventory is properly managed.
  • Ensure stock levels are accurately tracked and report any discrepancies to the Operations Manager.
  • Coordinate with the warehouse and suppliers to ensure the timely delivery of new merchandise and avoid stockouts.
  • Ensure proper organization and presentation of products, ensuring that the store reflects the high-end image of the brand.
  • Operations Management:
  • Manage store opening and closing procedures, ensuring proper security and adherence to brand guidelines.
  • Ensure that all store policies and procedures are followed, including health and safety regulations, security protocols, and customer service standards.
  • Maintain accurate financial records, including sales reports, cash handling, and expense tracking.
  • Ensure the efficient running of the day-to-day store operations, managing schedules, payroll, and administrative tasks.
  • Brand Representation and Networking:
  • Represent the brand at local luxury events, private client gatherings, and industry trade shows.
  • Foster relationships with interior designers, architects, and other partners to drive traffic and sales to the store.
  • Promote the brand's values and premium status within the local community.
  • Marketing and Promotions:
  • Collaborate with the marketing team to implement local store promotions, advertising, and social media campaigns.
  • Promote limited-edition or exclusive products to attract high-end clientele.
  • Encourage customer participation in loyalty programs and special offers that enhance brand loyalty.

Skills and Qualifications:

  • Proven experience in retail management, ideally in luxury goods or high-end retail environments.
  • Strong leadership skills with the ability to inspire, motivate, and manage a team.
  • Exceptional customer service skills, with the ability to manage client relationships and resolve issues promptly.
  • Strong sales acumen, with a focus on high-value transactions and meeting/exceeding targets.
  • In-depth product knowledge and an understanding of luxury home decor trends and materials.
  • Excellent organizational and multitasking skills to manage both day-to-day operations and long-term goals.
  • Strong communication skills, both verbal and written, to interact with staff, customers, and senior management.
  • A deep understanding of visual merchandising principles and the ability to create attractive and inspiring displays.
  • Proficiency in using retail management software, POS systems, and Microsoft Office.

Job Type: Full-time

Pay: ₹30, ₹80,000.00 per month

Language:

  • English (Required)

Work Location: In person