Luxury Retail Sales

Roles and Responsibilities:

• Leadership and Team Management:
• Lead and manage a team of sales associates, visual merchandisers, and customer service staff.
• Train, mentor, and motivate the team to provide exceptional customer service, maintain brand standards, and achieve sales targets.
• Set daily, weekly, and monthly performance goals for the team and track progress.
• Conduct regular performance reviews, provide feedback, and foster a collaborative team environment.
• Customer Experience:
• Address any customer complaints or issues with empathy and professionalism, ensuring timely resolution.
• Build long-term relationships with high-net-worth individuals and repeat clients by providing tailored shopping experiences.
• Sales and Business Development:
• Drive sales growth by implementing strategies that attract new customers while retaining existing ones.
• Ensure the store achieves or exceeds sales targets through effective product placement, upselling, and cross-selling.
• Inventory and Stock Management:
• Oversee inventory control, ensuring the store is fully stocked with premium items and that inventory is properly managed.
• Ensure stock levels are accurately tracked and report any discrepancies to the Operations Manager.
• Coordinate with the warehouse and suppliers to ensure the timely delivery of new merchandise and avoid stockouts.
• Ensure proper organization and presentation of products, ensuring that the store reflects the high-end image of the brand.
• Operations Management:
• Manage store opening and closing procedures, ensuring proper security and adherence to brand guidelines.
• Ensure that all store policies and procedures are followed, including health and safety regulations, security protocols, and customer service standards.
• Maintain accurate financial records, including sales reports, cash handling, and expense tracking.
• Ensure the efficient running of the day-to-day store operations, managing schedules, payroll, and administrative tasks.
• Brand Representation and Networking:
• Represent the brand at local luxury events, private client gatherings, and industry trade shows.
• Foster relationships with interior designers, architects, and other partners to drive traffic and sales to the store.
• Promote the brand's values and premium status within the local community.
• Marketing and Promotions:
• Collaborate with the marketing team to implement local store promotions, advertising, and social media campaigns.
• Promote limited-edition or exclusive products to attract high-end clientele.
• Encourage customer participation in loyalty programs and special offers that enhance brand loyalty.

Skills and Qualifications:

• Proven experience in retail management, ideally in luxury goods or high-end retail environments.
• Strong leadership skills with the ability to inspire, motivate, and manage a team.
• Exceptional customer service skills, with the ability to manage client relationships and resolve issues promptly.
• Strong sales acumen, with a focus on high-value transactions and meeting/exceeding targets.
• In-depth product knowledge and an understanding of luxury home decor trends and materials.
• Excellent organizational and multitasking skills to manage both day-to-day operations and long-term goals.
• Strong communication skills, both verbal and written, to interact with staff, customers, and senior management.
• A deep understanding of visual merchandising principles and the ability to create attractive and inspiring displays.
• Proficiency in using retail management software, POS systems, and Microsoft Office.

Job Type: Full-time

Pay: ₹30, ₹80,000.00 per month

Language:

• English (Required)

Work Location: In person