Medical Oncology Counselor

Job Description :

Brief Summary of Job responsibilities in 2-3 lines:

Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.

General Job responsibilities :

o   He/She will be one point contact for patients queries related to the treatment

o   He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. – should have a checklist based approach.

o   Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.

o   Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients' overall treatment plans & ensure holistic patient care.

o   Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.

Patient Counselling

o   Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.

o   To enquire about the patients family status, residential status, psychological status, financial status of the patient

o   Conduct initial assessments to understand patients' psychological and emotional needs.

o   Develop personalized counselling plans based on individual patient needs and treatment protocols/stages

o   Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.

o   Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.

o   Support the patient psychologically and financially if needed

o   Facilitate support groups and educational workshops for patients and caregivers.

o   Maintain accurate and confidential patient records in compliance with hospital and legal regulations.

Financial Assistance :

o   Assess patient's economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.

o   Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.

o   Coordinating with trusts and individual donor for emergency financial help

o   Maintain a list trusts/ NGOs to guide patients for financial aids.

Cancer Funds :

o   Donor co-ordination, referring patients to consultants to get assistance from cancer fund

Paediatric Patients & Events for Patients

o   Arranging for gifts during their stay at hospital to make them feel at home

o   Co-ordinating with MAKE –A –wish foundation to fulfil their wishes.

o   Organizing annual fun filled rose day programme

National and international patients :

o   Accommodation facility, tie ups with dharmshala for non-affording patients.

o   Arranging ambulance services including air ambulance for their return to hometown

Palliative Patients:

o   Counselling patients and family for supportive care

o   Guiding for arrangements of oxygens, neds, nurses and  other support facilities.

o   Counselling and referring them to shanti Avedna or similar

o   Referring them to Palcare and Romilla Palliative Care or similar

Railway Certificates :

o   Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.

o   Fill travel concession forms for to and fro travel of patients.

Daily Activities :

o   Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.

o   Coordination with other NGO's for ration and medical aids for deserving patients.

o   Creating & Facilitating various patient support group & ensuring various activities are conducted.

o   Daily & weekly activity report to be submitted to Reporting Manager.

o   Coordinate with departmental staff for any documentation activities.

o   Coordinating for relevant departmental activities to ensure streamlined functioning of the department.

o   Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.

Roles and Responsibilities

Job Description :

Brief Summary of Job responsibilities in 2-3 lines:

Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.

General Job responsibilities :

o   He/She will be one point contact for patients queries related to the treatment

o   He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. – should have a checklist based approach.

o   Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.

o   Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients' overall treatment plans & ensure holistic patient care.

o   Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.

Patient Counselling

o   Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.

o   To enquire about the patients family status, residential status, psychological status, financial status of the patient

o   Conduct initial assessments to understand patients' psychological and emotional needs.

o   Develop personalized counselling plans based on individual patient needs and treatment protocols/stages

o   Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.

o   Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.

o   Support the patient psychologically and financially if needed

o   Facilitate support groups and educational workshops for patients and caregivers.

o   Maintain accurate and confidential patient records in compliance with hospital and legal regulations.

Financial Assistance :

o   Assess patient's economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.

o   Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.

o   Coordinating with trusts and individual donor for emergency financial help

o   Maintain a list trusts/ NGOs to guide patients for financial aids.

Cancer Funds :

o   Donor co-ordination, referring patients to consultants to get assistance from cancer fund

Paediatric Patients & Events for Patients

o   Arranging for gifts during their stay at hospital to make them feel at home

o   Co-ordinating with MAKE –A –wish foundation to fulfil their wishes.

o   Organizing annual fun filled rose day programme

National and international patients :

o   Accommodation facility, tie ups with dharmshala for non-affording patients.

o   Arranging ambulance services including air ambulance for their return to hometown

Palliative Patients:

o   Counselling patients and family for supportive care

o   Guiding for arrangements of oxygens, neds, nurses and  other support facilities.

o   Counselling and referring them to shanti Avedna or similar

o   Referring them to Palcare and Romilla Palliative Care or similar

Railway Certificates :

o   Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.

o   Fill travel concession forms for to and fro travel of patients.

Daily Activities :

o   Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.

o   Coordination with other NGO's for ration and medical aids for deserving patients.

o   Creating & Facilitating various patient support group & ensuring various activities are conducted.

o   Daily & weekly activity report to be submitted to Reporting Manager.

o   Coordinate with departmental staff for any documentation activities.

o   Coordinating for relevant departmental activities to ensure streamlined functioning of the department.

o   Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.