Medical Oncology Counselor

Job Description

• Brief Summary of Job responsibilities in 2-3 lines:

Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.

• General Job responsibilities :
• He/She will be one point contact for patients queries related to the treatment
• He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. – should have a checklist based approach.
• Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.
• Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients' overall treatment plans & ensure holistic patient care.
• Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.
• Patient Counselling
• Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.
• To enquire about the patients family status, residential status, psychological status, financial status of the patient
• Conduct initial assessments to understand patients' psychological and emotional needs.
• Develop personalized counselling plans based on individual patient needs and treatment protocols/stages
• Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.
• Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.
• Support the patient psychologically and financially if needed
• Facilitate support groups and educational workshops for patients and caregivers.
• Maintain accurate and confidential patient records in compliance with hospital and legal regulations.

Financial Assistance

• Assess patient's economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.
• Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.
• Coordinating with trusts and individual donor for emergency financial help
• Maintain a list trusts/ NGOs to guide patients for financial aids.

Cancer Funds

• Donor co-ordination, referring patients to consultants to get assistance from cancer fund

Paediatric Patients & Events for Patients

• Arranging for gifts during their stay at hospital to make them feel at home
• Co-ordinating with MAKE –A –wish foundation to fulfil their wishes.
• Organizing annual fun filled rose day programme

National And International Patients

• Accommodation facility, tie ups with dharmshala for non-affording patients.
• Arranging ambulance services including air ambulance for their return to hometown

Palliative Patients

• Counselling patients and family for supportive care
• Guiding for arrangements of oxygens, neds, nurses and other support facilities.
• Counselling and referring them to shanti Avedna or similar
• Referring them to Palcare and Romilla Palliative Care or similar

Railway Certificates

• Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.
• Fill travel concession forms for to and fro travel of patients.

Daily Activities

• Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.
• Coordination with other NGO's for ration and medical aids for deserving patients.
• Creating & Facilitating various patient support group & ensuring various activities are conducted.
• Daily & weekly activity report to be submitted to Reporting Manager.
• Coordinate with departmental staff for any documentation activities.
• Coordinating for relevant departmental activities to ensure streamlined functioning of the department.
• Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.