Service Executive
2 weeks ago
Role Task Document: VC Service Executive
Introduction:
As a leading company in the business of Leasing electric battery-operated 2-wheelers and batteries, we are committed to providing sustainable and eco-friendly mobility solutions. To ensure the smooth functioning of our operations, we are seeking a dedicated Operations Executive to join our team. In this role, you will play a crucial part in managing the day-to-day operations and addressing various tasks related to battery point operations, customer interface, reporting, and more. Your contribution will play a crucial role in providing excellent service to our customers and maintaining the overall functioning of our operations.
Responsibilities:
VC Service Executive will be responsible for the following tasks:
Maintaining Electric Vehicle Fleet:
Preparing new vehicles in the fleet for allocation
- Ensuring timely service of vehicles
- Advising Customers on proper up-keep of Electric Vehicles & Batteries
Ensuring Status update of EVs Under Repair / Ready for allocation on the Backend
Repairing Electric Vehicles
Assessing damage of EVs
- Preparing Estimate of damages & submitting to Supervisor / VC Manager
- Repairing the vehicle as per approved estimate
Updating Status of Repaired vehicle to customer / VC Manager
Warranty Claims from OEMs
Identifying parts to be claimed under warranty from OEM
- Reporting such parts to Supervisor for claims
Replacing such spare parts under warranty
Spare Parts Management
Reporting to Supervisor for spare parts consumed
- Reporting to supervisor for any critical spare parts requirements
Requirements:
- Possess technical knowledge and skills as a trained mechanic
- Familiarity with using WhatsApp for effective communication.
- Proficiency in using mobile apps for various tasks.
- Demonstrate a polite and professional attitude towards customers
- Experience in working in a team
Note: This job description is not exhaustive and may be subject to change as per the requirements of the organization.
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