Program Manager, Selection, experience

1 week ago

Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year
A Program manager of Automotive, BISS & Outdoors (L&G) drives experience enhancement for our customers, reduces wastage and defects and helps drive selection into our highest converting channels. The role entails partnering with multiple teams such as Local shops, VAS, CoBW team, Selection, Speed teams across OHL & Central functions to help drive the adoption of central products. The candidate needs to be able to demonstrate a mix of dive-deep, bias for action, learn & be curious as a must-have and earn trust and think as a nice to have. I would love to work with self-driven individuals who have an answer to most problems, however even when they dont they become resourceful and eke out these responses from a mix of networking, building functional knowledge and automation/using AI. The candidate must be relentless and believe in our Day 1 value-system and refrain from becoming a victim of "this is not my job" or "I cannot influence this". Exposure to business & P&L is an outcome of this role. Ready exposure to multiple leaders across OHL, central finance team and program teams.

Key job responsibilities
Improving Speed and selection build up
Reduce defects and wastage in the P&L
Improving experience by scaling VAS products in the GLs
Adopting CoBW solutions to solve defects at scale

A day in the life
Program managing partner inputs
Deep diving on business and input trends
Attending partner WBRs and understanding how to scale those solutions
Measuring the CX benefits of all the above change
Sending leadership updates
Monitoring customer escalations on account of experience

About the team
Auto BISS L&G GLs are part of IN Hardlines, they are the younger and more exciting business lines with significant work to be done on selection and experience basics. Being younger business there are significant growth opportunities for the business and people who drive it, delighting our customers all the way.

Basic Qualifications:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Program Manager, Selection, experience

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONA Program manager of Automotive, BISS & Outdoors (L&G) drives experience enhancement for our customers, reduces wastage and defects and helps drive selection into our highest converting channels. The role entails partnering with multiple teams such as Local shops, VAS, CoBW team, Selection, Speed teams across OHL & Central functions to help drive...

  • Program Manager, Selection, experience

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DescriptionA Program manager of Automotive, BISS & Outdoors (L&G) drives experience enhancement for our customers, reduces wastage and defects and helps drive selection into our highest converting channels. The role entails partnering with multiple teams such as Local shops, VAS, CoBW team, Selection, Speed teams across OHL & Central functions to help drive...

  • Senior Program Manager, Cross Border Selection Technology

    4 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DESCRIPTIONStay local, shop global Amazon Global Store allows customers to easily discover a wide selection of international products available from Amazon's websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store has presence in multiple countries and will...

  • Senior Program Manager, Cross Border Selection Technology

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Stay local, shop global Amazon Global Store allows customers to easily discover a wide selection of international products available from Amazon's websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store has presence in multiple countries and will continue to...

  • Program Manager

    2 days ago

    Bengaluru, Karnataka, India Halliburton Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...

  • Program Manager- Customer Experience

    19 hours ago

    Bengaluru, Karnataka, India Indofast Energy Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role Overview:We are hiring aProgram Manager – Customer Experienceto lead high-impact programs focused on improving the end-to-end customer journey. This role requires a strong problem-solver who can map customer touchpoints, identify gaps across product lifecycles, and drive actionable solutions to completion. You'll work cross-functionally with product,...

  • Program Manager – Customer Experience

    2 days ago

    Bengaluru, Karnataka, India Indofast Energy Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We're looking for aProgram Manager – Customer Experienceto lead high-impact programs that elevate how customers engage with INDOFAST. You will map customer journeys, identify gaps, and drive initiatives that improve satisfaction, reduce friction, and create seamless experiences across every touchpoint.What You'll DoMap customer journeys to spot pain points...

  • Software Development Manager, Cross Border Selection Technology

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Are you interested in leading a team that's redefining international trade at Amazon? We're seeking an experienced Software Development Manager to drive next-generation services that transform how customers worldwide discover and purchase global merchandise. The Amazon Exports and Expansion team is revolutionizing the international shopping experience...

  • Software Development Manager, Cross Border Selection Technology

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DESCRIPTIONDESCRIPTIONAre you interested in leading a team that's redefining international trade at Amazon? We're seeking an experienced Software Development Manager to drive next-generation services that transform how customers worldwide discover and purchase global merchandise. The Amazon Exports and Expansion team is revolutionizing the international...

  • Program Manager

    4 days ago

    Bengaluru, Karnataka, India Tracxn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location: Bangalore. Job type: Full-time. Work from: Office.We are looking for a versatile professional who can seamlessly combine expertise in hiring with strong program management capabilities. The role involves driving recruitment and learning initiatives, while also leading the planning and execution of high-impact programs that enhance business...