Works Manager
4 days ago
To oversee and ensure smooth functioning of the service department, achieve customer satisfaction, meet service revenue targets, maintain quality standards, and manage the overall efficiency of workshop operations.
Key Responsibilities:
- Supervise and coordinate all service operations, including maintenance, repair, and troubleshooting activities.
- Ensure timely and efficient service delivery to customers.
- Manage and mentor the service team, including technicians and support staff.
- Maintain high customer satisfaction by resolving service issues promptly and professionally.
- Develop and implement service policies, procedures, and quality standards.
- Monitor service department performance metrics such as turnaround time, productivity, and profitability.
- Schedule preventive maintenance and track warranty claims.
- Coordinate with sales and parts departments to ensure smooth operations and customer support.
- Prepare service reports, budgets, and performance analyses.
- Ensure adherence to safety and environmental regulations.
- Identify opportunities for process improvement and cost control.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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