Cluster Manager

5 days ago

Cochin, Kerala, India Bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Cluster Manager - Kochi

Role & responsibilities

Purpose:

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).

Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely

basis.

  • Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L
  • Driving the Store Metrics in his cluster/Area – OTD – Complaints – Write off – On time picking etc.
  • Responsible for ensuring recruitment and managing attrition with the help of DM-HR
  • Manpower Planning
  • Initiatives to improve efficiency
  • Monitor and analyses the reports to achieve metrics
  • Rewards and Recognition

  • Coordination with Training team – for new hiring as well as existing team

  • Vendor management – Delivery Partners and Security, House keeping

  • Process Adherence
  • Competition Tracking
  • Work Environment and Safety Management

Preferred candidate profile

Background:

Experience at supervisory role

Work Experience:

6-8 years with 1-2 years Experience at supervisory role

Skills:

He/ She should possess the following competencies:

  • Speaking, writing, and listening skills.
  • Critical thinking, problem solving, and reasoning abilities.
  • Supervising skills.
  • Process know-how.
  • P&L.

How to Apply: Share your CV on: or WhatsApp

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