Travel Customer Escalation Executive

2 days ago

Delhi Gurugram NCR New Delhi, India Brightsun Travel Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Travel Customer Escalation Executive Ground Services & Cruises

Role Overview

As the Travel Customer Escalation Executive – Ground Services & Cruises, you will handle complex, high-priority customer cases involving cruise bookings, ground transfers, hotels, excursions, and other non-air travel components. You'll act as the main escalation point for customer concerns, working closely with suppliers, cruise partners, and internal operations teams to ensure timely, and satisfactory resolutions.

Your role will be pivotal in maintaining Brightsun's long-standing reputation for exceptional service, empathy, and integrity.

Key Responsibilities

Take ownership of all escalated cases related to cruise holidays, transfers, hotels, car hire, and land-based packages.

Liaise directly with cruise lines, ground operators, hotels, and tour suppliers to resolve issues promptly.

Investigate complex cases and identify root causes, ensuring corrective actions are implemented.

Develop and maintain escalation workflows and response standards specific to cruise and ground service operations.

Train and support frontline service agents in managing challenging customer situations and improving first-contact resolution.

Monitor escalation trends and prepare regular performance and improvement reports for senior management.

Ensure that all escalation handling complies with Brightsun's policies, supplier contracts, and consumer protection standards.

Collaborate with commercial and product teams to address supplier performance issues and prevent future escalations.

Qualifications & Experience

3+ years of experience in the travel or hospitality industry.

Proven track record in customer escalation or complaint management roles.

Excellent communication, negotiation, and conflict-resolution skills.

Ability to manage high-pressure situations with empathy and professionalism.

  • Travel Consultant- Hajj

    4 days ago

    Delhi, Gurugram, NCR, New Delhi, India Brightsun Travel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesSelling International and Domestic HolidaysAssist clients with travel to India and worldwide destinations such as Dubai, Saudi Arabia, Medina, Mecca- Hajj and Umrah.Candidate must have travelled to few international / domestic destinationsWorking for international company established since 1986Should demonstrate good knowledge of...

  • Travel Consultant- Tours

    1 week ago

    Delhi, Gurugram, NCR, New Delhi, India Brightsun Travel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job descriptionRole & responsibilities• Selling International and Domestic Holidays• Assist UK clients with travel to India and worldwide destinations such as Dubai, Maldives, Thailand• Candidate must have travelled to few international / domestic destinations• Working for international company established since 1986• Should demonstrate good...

  • Travel Consultant

    1 hour ago

    Delhi, NCR, New Delhi, India Brio Travel Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Job Title: Travel ConsultantCompany: Brio TravelsLocation: Janakpuri East, DelhiSalary: 18,000 25,000 per month*Job SummaryWe are looking for an enthusiastic and detail-oriented *Travel Consultant* to join our growing team. The role involves handling inquiries for domestic holiday packages from planning and creating customized itineraries to managing...

  • Customer Care Executive

    4 days ago

    Malviya Nagar, Delhi, Delhi, India DPauls Travel and Tours Ltd. Full time

    A Customer Care Executive in the tour and travel industry plays a pivotal role in ensuring clients receive exceptional service throughout their travel journey. This position encompasses a blend of customer support, sales, and operational coordination. Below is a comprehensive job description tailored for this role **Customer Care Executive - Tour &...

  • Travel Operations Executive

    1 week ago

    New Delhi, India NSK TRAVEL Full time

    Job Description: Travel Operations ExecutiveLocation: Aundh, PuneExperience: Minimum 2 years in travel operations, with knowledge of international travel locations including Europe, Middle East, Asia, American continent, Japan, and Australia.Role Overview: As a Travel Operations Executive, you will be responsible for managing and coordinating all aspects of...

  • Travel Consultant

    4 weeks ago

    New Delhi, India SAACH Travel Technologies Full time

    Join Our Team at SAACH!SAACH is expanding its footprint in the travel industry and is seeking experienced professionals tojoin our Reservations & Sales team.About Us:SAACH is a dynamic organization providing high-quality travel solutions to clients across the globe.We specialize in reservations, ticketing, customer support, and travel operations. As part of...

  • Travel Consultant

    4 weeks ago

    New Delhi, India dnata Travel Group Full time

    Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a...

  • Travel Consultant

    3 weeks ago

    New Delhi, India dnata Travel Group Full time

    Job Purpose: Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to...

  • Travel Consultant

    2 weeks ago

    New Delhi, India dnata Travel Group Full time

    Job Purpose: Reporting to the Reservation & Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to...

  • Travel Operations Executive

    2 weeks ago

    South Delhi, Delhi, Delhi, India Travel Junky Full time

    We are looking for "Operations Executive" for a south delhi based tour and travel company. **Job Description**: - Manage & responsible for all travel operations & bookings like hotels, flights, cabs etc. - Liaise with supplier to negotiate for better rate and/ or condition. - Provide recommendation of hotels, restaurants and transportation based on customers...