Customer Care Executive

4 days ago

Malviya Nagar Delhi Delhi, India DPauls Travel and Tours Ltd. Full time

A Customer Care Executive in the tour and travel industry plays a pivotal role in ensuring clients receive exceptional service throughout their travel journey. This position encompasses a blend of customer support, sales, and operational coordination. Below is a comprehensive job description tailored for this role

**Customer Care Executive - Tour & Travel**

**Key Responsibilities**:

- **Client Assistance & Consultation**:

- Provide detailed information about travel packages, destinations, bookings, and itineraries.
- Guide customers in selecting travel options that align with their preferences and budget.(expertia.ai, simplyhired.co.in)
- **Booking & Reservation Management**:

- Assist customers in making, modifying, and canceling reservations for flights, hotels, tours, and transfers.
- Ensure accurate and timely processing of bookings in the company’s system.
- Coordinate with travel agents, hotels, and other service providers to confirm reservations.
- **Issue Resolution & Support**:

- Handle customer complaints and issues professionally and efficiently.
- Investigate the root cause of problems, offer solutions, and ensure customer satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- **Post-Travel Engagement**:

- Follow up with customers post-travel to gather feedback on their experience and address any post-service issues.
- Encourage repeat bookings by promoting loyalty programs and future travel packages.)
- **Documentation & Reporting**:

- Maintain and update customer profiles and records in the CRM system.
- Ensure accurate documentation of customer interactions and service requests.(simplyhired.co.in)
- **Sales Support**:

- Upsell additional services such as travel insurance, excursions, and upgrades when appropriate.
- Assist the sales team with closing deals and meeting monthly targets.

**Qualifications**:

- Bachelor’s degree in Tourism, Hospitality Management, or a related field.
- Proven experience in customer service or a similar role within the travel industry.
- Strong communication skills, both written and verbal.
- Ability to remain calm and professional under pressure.
- Excellent problem-solving skills and attention to detail.
- Proficiency in Customer Relationship Management (CRM) software and Microsoft Office Suite.
- Multilingual abilities are a plus.

**Preferred Skills**:

- Knowledge of travel regulations and requirements for visas and passports.
- Experience with travel booking systems and software.
- Flexibility and willingness to work outside normal business hours, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9211787117

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