Product Owner

Product Owner

Job Description

Opportunity Summary

What would you do?

• Facilitate the analysis and design of technology solutions supporting delivery functions to ensure business needs are met
• Drive the gathering of requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses
• Participate in analysis and verification of requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards
• Translate requirements from Product Managers into epics and stories for the team with clear criteria around acceptance and behaviour
• Facilitate traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation, and defect prioritization
• Collaborate with quality assurance resources and subject matter experts to establish the testing approach including usability and performance needs
• Assist quality assurance leads with the planning and review of test requirements
• Collaborate with other Product team members across Upland and adopt / contribute to best practices on product development
• Facilitate clarification and active participation in defect management activities to confirm requirements and SLAs are being met
• Manages change control activities for affected for planning, development and roll out of product releases
• Prioritize, manage and communicate the product release backlog

What are we looking for?

• At least 3-5years as Product Owner
• Experience in practical AGILE and SCRUM with demonstrated ability in delivering incremental value to customers
• An excellent team player with a track record of building strong, cross-functional working relationships across departments and functions
• Clear communication and presentation skills
• Expert story writer, you can make the complex simple
• Familiarity in handling complex and ambiguous problems with a flair to break them down into manageable problems and come up with creative solutions
• Analytics experience. Having worked with Power BI or Tableau in building new dashboards, datasets etc.
• You love working with engineering teams and customers and like to deliver value
• Take ownership of the problem right from the start and take actions with proactive communication
• Experience working in a distributed team
• Experience in contact center environments, or with contact center technology is favorable
• Obsessed with latest technology and how it impacts our market
• Analytics experience. Having worked with Power BI or Tableau in building new dashboards, datasets etc.

Qualification

A bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience is required.

Certified Scrum Master or similar.

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About Upland Panviva

Upland Panviva is a knowledge management platform built for customers and industries which are compliance driven, highly regulated and often, with complex business processes. Shifting knowledge into the digital age, Panviva also enables organizations to take an omni-channel approach in integrating IVR, chat bots, self-service portals, and many other channels. Most recently, we've added Nugget to our product, which is a self-service bot empowering remote employees with instant answers, giving them extra time to deal with more complex issues for their customers.

Our R&D teams are primarily located in Melbourne Australia & India with our customers being enterprise level around the world. The team is small enough for employees to play a pivotal role in the development of our product, but we're supported by a large global business meaning it's also big enough for you to learn and develop your skills within an experienced team.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

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