Associate Analyst Billing Operations

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

For a given product line or a given billing function your task consist in managing the billing databases price tables and parameters and controlling the accuracy of the information that will impact the results of the invoice production process.

KEY RESPONSIBILITIES

1. Manage on a timely manner all the billing parameters for a given product line so as to ensure the accuracy and completeness of the information used in the billing system. This will result in the accuracy and timeliness of the billing data produced by the batch processes.
2. Process controls on the various billing databases under your responsibility to check the accuracy of the information and take any corrective actions necessary to guarantee the accuracy of the invoices.
3. Answer to any query from internal and external customers on the billing data and process you are responsible for
4. Develop simple queries on the databases to make controls checks and investigation on the billing information.
5. Conduct investigation and resolve problems/inaccuracies in collaboration with other entities providing data to the billing system.
6. Process dispatch of invoicing and billing information to the internal and external customers under the requested form (mailing of invoices file transfer etc?)Role dimensions.
7. Make decision regarding the management of the billing parameters in line with pre-defined procedures
8. Responsible for the organisation of his/her own task management. Suggestions regarding any improvement of the processes and methods used by the billing group.

Qualifications

EXPERIENCE

- Very good organisational skills- Time management / respect of deadlines- Ability to understand the interactions with other functions / processes- Ability to question the methods and processes used- Experience in database management- Ability to work in a team

KNOWLEDGE & SKILLS

• Proficiency in MS Excel and familiarity with SQL  and Salesforce.
• Ability to work under tight deadlines and manage multiple priorities.
• Knowledge of telecom or IT services billing processes.
• 5+ years of experience in billing, invoicing, or financial operations

PROFESSION COMPETENCIES

• Analytical Thinking
• Attention to Detail
• Financial Acumen
• Problem Solving

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

- Academic qualification required. (Finance/management techniques / business data processing)

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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