Client Coordinator- IT Services

2 days ago


Ahmedabad, Gujarat, India WeTales - Digital Invitation Management Full time

Wowsly

Wowsly based in Ahmedabad and empowers organizers to manage events end-to-end—from custom event websites, QR-code invites, e ticketing, WhatsApp reminders. It streamlines check-ins, RSVPs, payments, real-time analytics, and hybrid event support, all under a white-label, API-enabled platform for weddings, corporate conferences, festivals, exhibitions, seminars, workshops, awards, etc

Key Responsibilities –

·       
Maintaining direct communication between the company and clients.

·       
Ensure the smooth flow of project operations.

·       
Meeting the clients' specifications.

·       
Manage team's daily workflow to meet deadlines.

·       
Maintain confidential details.

·       
Manage day to day office operations.

·       
Answering questions or resolving specific complaints of clients.

·       
Provide assistance to clients in person, on email, or telephonically.

·       
Compile and maintain records on client accounts.

·       
Screen feedback and requests from clients to provide solutions.

·       Escalate complaints to relevant team members.

·       Build and maintain relationships with clients.

·       

Process feedback from the client.

·       

Resolving technical issues.

·       

Should have a tech background and should be able to understand the technical stuff

·       

Should be able to travel nationally and internationally

minimum 1 yrs experience in client handling in IT industry



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