Client Coordinator- IT Services
2 days ago
Wowsly
Wowsly based in Ahmedabad and empowers organizers to manage events end-to-end—from custom event websites, QR-code invites, e ticketing, WhatsApp reminders. It streamlines check-ins, RSVPs, payments, real-time analytics, and hybrid event support, all under a white-label, API-enabled platform for weddings, corporate conferences, festivals, exhibitions, seminars, workshops, awards, etc
Key Responsibilities –
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Maintaining direct communication between the company and clients.
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Ensure the smooth flow of project operations.
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Meeting the clients' specifications.
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Manage team's daily workflow to meet deadlines.
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Maintain confidential details.
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Manage day to day office operations.
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Answering questions or resolving specific complaints of clients.
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Provide assistance to clients in person, on email, or telephonically.
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Compile and maintain records on client accounts.
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Screen feedback and requests from clients to provide solutions.
· Escalate complaints to relevant team members.
· Build and maintain relationships with clients.
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Process feedback from the client.
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Resolving technical issues.
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Should have a tech background and should be able to understand the technical stuff
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Should be able to travel nationally and internationally
minimum 1 yrs experience in client handling in IT industry
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