Front Desk Manager

1 day ago

Chennai, Tamil Nadu, India Uniscans & Labs Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Description – Front Desk Manager

Summary:

The Front Desk Manager is responsible for overseeing day-to-day front office operations, ensuring smooth workflow, excellent patient service, and effective team management. The role requires strong leadership, communication, and organizational skills, particularly in a diagnostic or scan centre environment.

Key Roles & Responsibilities

  • Oversee all front desk operations to ensure smooth, efficient, and professional service delivery.
  • Manage customer care activities and provide support to enhance overall patient experience.
  • Handle front desk functions including patient registration, inquiries, follow-ups, and coordination of patient flow.
  • Conduct training programs for the Front Desk and Customer Care Support teams to maintain high service standards.
  • Supervise billing operations, ensuring accuracy, timely completion, and compliance with internal procedures.
  • Coordinate with patients regarding appointments, report delivery, and service-related requirements.
  • Monitor and manage incoming calls; ensure the front desk team is well-trained in communication and call-handling protocols.
  • Identify and address operational issues; escalate to management when needed and propose effective solutions.
  • Prepare and maintain duty rosters to ensure adequate staffing and smooth shift operations.
  • Lead, mentor, and manage the front desk team to achieve departmental goals and performance targets.
  • Maintain high levels of service quality, discipline, and patient satisfaction at all times.

Experience Required

  • Minimum 7 to 10 years of experience in diagnostic centres, scan centres, or healthcare front office management.

· Job Title: Front Desk Manager

· Department: Front Desk

· Reporting To: Centre Head / COO

· Work location: Tondiarpet

· Experience: 7 – 10 yrs

· Number of openings: 2

· Salary: Best in industry

· Industry: preferably in the Hospital Industry

· Qualification: Any Master Degree

***Immediate Joiners Required***

Interested candidate please visit to the above address or share your updated resume to or call: and please visit

Please share the openings to your friends too.

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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