Apprentice - Research

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business.

The Policy Monitoring Team (PMT) is part of the GMNS Merchant Operations organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies.

The GMNS PMT trainee apprentice will support operational policy compliance programs, enforcement activities and governance activities for GMNS. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand.

Key responsibilities

• Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Payment Card Industry, etc.) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up.

• Understanding Network Participant and Merchant relationships and collaborate with Partner Managers, Client Managers, Regulatory Compliance, GMS, GCO, Policy Development teams and other stakeholders to drive Network & Merchant policy compliance.

• Analyzing data on Network Participant and Merchant performance, and identifying trends, gaps and opportunities areas.

• Lead & support cross functional compliance projects to enhance programs, and improve policy compliance

• Supporting GMNS Merchant Operations leadership in evolving policy compliance programs

• Producing regular reporting/metrics on policy compliance programs and developing new reporting.

• Acting as a subject matter expert on Policy Compliance deliverables.

Minimum Qualifications

• Graduates with maximum of 11 months of experience preferred
• Working knowledge of MS-Office (Excel, PowerPoint, Word)
• Excellent verbal and written communication skills
• Exhibits positive attitude, agility and willingness to learn and develop
• Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration.
• Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences.
• Understanding the network and merchant business model including processes and terminology.
• Self-starter with demonstrated ability in taking the initiative to address issues. - Strong eye for detail and organizational skills.
• A team player with strong ability to build & leverage relationship.
• Strong customer focus & demonstrated problem solving and process improvement skills.
• Knowledge of credit card industry preferred.

Duration: 12 months

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.