Sr Central Flow Lead, AU/SG Central Flow
5 days ago
The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.
This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.
Responsibilities
· Manage the workflow of order across multiple processes.
· Manage customer experience while minimizing fulfillment cost across multiple FCs.
· Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
· Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
· Facilitate communication between multiple areas of the operation.
· Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
· Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
· Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
· Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
· Execute and develop shift plans based on FC operational requirements and adjust as variables change.
Basic Qualifications:
- Bachelor's degree
- Speak, write, and read fluently in English
Preferred Qualifications:
- 1+ years of manufacturing or customer-facing environment experience
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