
Administration Officer
2 weeks ago
Role & responsibilities
Key Responsibilities
Ground Execution & Operational Discipline
Oversee daily logistics operations across hubs and spokes.
- Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards.
Maintain spoke readiness and support continuous improvement in ground-level execution.
Logistics & Turnaround Time (TAT) Monitoring
Ensure timely sample pickup and delivery to hub with TAT 2.5 hours.
- Track real-time logistics performance and escalate delays proactively.
Coordinate with vendors, transporters, and staff for seamless movement of samples and materials.
Attendance & Store Operations
Monitor attendance compliance of logistics and store staff.
- Ensure store uptime and availability of essential items as per daily requirements.
Maintain accurate stock records and coordinate replenishment requests.
Customer Service & Complaint Management
Track and resolve customer complaints (internal & external) within 48 hours.
- Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution.
Maintain a complaint register with status updates and closure reports.
Coordination & Reporting
Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure.
- Support the Head Logistics & SCM in implementing best practices and compliance.
- Assist in training ground staff on operational SOPs and customer service standards.
Skills & Attributes
- Strong execution and operational discipline.
- Problem-solving ability with focus on TAT and service quality.
- Good communication and coordination skills.
- Customer service orientation.
- Ability to manage ground staff and enforce compliance.
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