Cisco L2 UCCE/PCCE Engineer

5 days ago

Noida, Uttar Pradesh, India VIS Networks Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording

Responsibilities

· Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.

· Exp on Acqueon Outbound Solution

· In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.

· In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.

· Recording solution knowledge, preferably Calabrio AQM

· Troubleshooting experience on Finesse, PG's.

· Experience with ICM / UCCE scripting utilizing Script Editor.

· Understand UCCE Database Schema and ability to use queries against the databases.

· Good knowledge on Verint Recording solution

· Hands on experience on Incident & Change management process.

· Good understanding on ITIL process.

· Work with OEM for escalated cases.

· Good Team player and provide periodical knowledge transfer to teams.

· Should have good verbal and written communication skills.

Qualifications

Bachelor degree or equivalent experience

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