Salesforce Sales and Service Cloud Technical Lead

Years of Experience:

Salesforce Sales and Service Cloud Experience 8+ Years

Overall Salesforce Experience 13+ years

Preferred Certifications:

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Certified Administrator

Salesforce Associate

Salesforce Platform Developer II

Responsibilities:

At least 5+ years of experience in designing and developing custom solutions in the Salesforce marketing space.

Leading a POD of Sales and Service Cloud Developers and deliver as per the project timelines and expectations with high quality

Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.

Provide solutions and ideas on how the Salesforce modules that are listed above can be leveraged and can be used for the business need.

Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for new and existing Salesforce solutions.

Create and maintain technical documentation, including functional specifications and system diagrams.

Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.

Provide user training and support to ensure end-users can effectively use Salesforce solutions.

Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.

Provide ongoing support and assistance to marketing stakeholders as they learn and adopt the Salesforce Service and Sales Cloud

Translate business requirements into technical solutions that can be implemented using

Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.

Collaborate with the Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.

Participate in meetings and discussions with business partners and marketing teams to provide updates on Salesforce projects and gather feedback.

Build strong relationships with business partners and Sales/Service teams to foster collaboration and communication.

Provide recommendations to improve existing Salesforce solutions and implement new features and functionalities.

Developing and implementing best practices for data management, segmentation, and personalization.

Conducting demos, training sessions for the business and other team members to ensure they have the skills and knowledge needed to effectively use Salesforce Sales and Service Cloud.

Collaborating with the Salesforce Implementing group and drive the business & development decisions that are beneficial for Customer in the long run.

Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce and other systems.

Communicate development status on a regular basis to stakeholders, escalating any identified risks

Competencies:

13 years of development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise integrating solutions with other applications within the overall technology environment

Demonstrative success with at least three large implementation

Excellent knowledge of architecture and data model

Demonstrated team building and project management skills

Proven management and mentorship of development team direct reports preferred

Experience in Agile development methodologies

Well versed with CI/CD implementation in Salesforce project

Additional knowledge, Skills and Abilities:

- Detail-oriented, organized, and possess good writing and communication skills

- Ability to operate effectively, and with a sense of responsibility, in a fast-paced, deadline-driven environment

- Excellent mentor and coach