
Salesforce Architect- Service Cloud
16 hours ago
Hi All,
We are urgently hiring for our client
Position: Salesforce Technical Architect – Service Cloud
Experience: 12–15 Years
Location: Hyderabad, India
Employment Type: Full-time
Role Summary
We are seeking an accomplished Salesforce Technical Architect – Service Cloud to join
our team in Hyderabad. This role requires extensive experience in designing and
architecting enterprise-scale Service Cloud solutions, driving technical governance, and
aligning Salesforce implementations with business strategy. The ideal candidate will
combine deep Service Cloud expertise, architectural leadership, and hands-on technical
ability, with proven experience in managing distributed teams and ensuring successful
project execution.
Key Responsibilities
Architecture & Solution Design
Define and own the end-to-end architecture for Salesforce Service Cloud
solutions at enterprise scale.
Design data models, security models, and integration architectures for complex
business environments.
Establish and enforce technical governance, coding standards, and best
practices across Salesforce programs.
Ensure compliance with Salesforce Well-Architected Framework, security
standards, and regulatory requirements.
Administration & Governance
Oversee critical administration areas such as roles, profiles, permission sets,
sharing rules, workflows, and automation tools.
Define governance frameworks for configuration management, change
management, and release management.
Provide architectural guidance on data quality, system performance, and
sandbox strategy.
Technical Leadership & Mentorship
Act as the technical authority for Service Cloud initiatives, guiding developers,
admins, and consultants.
Conduct design and architecture reviews to ensure solutions are scalable,
secure, and maintainable.
Mentor technical teams and promote continuous learning of Salesforce Service
Cloud capabilities.
Project Delivery & Execution
Lead enterprise-wide Service Cloud implementations, including Case
Management, Knowledge Management, Omni-Channel, CTI integrations, and
Service Console.
Oversee complex integrations with ERP, telephony, middleware, and external
applications.
Collaborate with program managers to manage timelines, risks, and
dependencies, ensuring successful project outcomes.
Coordinate with onshore and offshore teams to ensure architectural alignment
and delivery excellence.
Stakeholder & Client Advisory
Partner with business leaders to translate requirements into scalable technical
architecture.
Serve as a trusted advisor to clients and leadership on Service Cloud strategy
and roadmap.
Present architectural designs, trade-offs, and recommendations to senior
stakeholders and executives.
Innovation & Continuous Improvement
Stay ahead of Salesforce Service Cloud releases, AppExchange products, and
industry innovations.
Promote adoption of automation, AI/Einstein features, and advanced
architectural patterns.
Contribute to defining and scaling enterprise-wide Salesforce governance
frameworks.
Required Skills & Qualifications
12–15 years of IT experience with 7+ years in Salesforce CRM.
Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
Strong command of Service Cloud features: Case Management, Knowledge
Base, Omni-Channel, CTI, and Service Console.
Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL,
REST/SOAP APIs.
Solid understanding of Salesforce security, data model, and integration
frameworks.
Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services,
middleware).
Strong leadership, stakeholder engagement, and communication skills.
Experience working with distributed global teams and managing offshore
coordination.
Preferred Certifications
Salesforce Certified Technical Architect (CTA) – highly desirable
Salesforce Certified Application Architect / System Architect
Salesforce Certified Service Cloud Consultant
Salesforce Platform Developer I/II
Salesforce Administrator / Advanced Administrator
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