Billing Specialist

15 hours ago

Hyderabad, Telangana, India Randstad Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Role & responsibilities

Billing management:


• Daily follow-up on unbilled revenue;


• Maintenance of billing schedule for a designated customer portfolio;


• Verification of billing data to ensure completeness and accuracy; subsequent rectification of any

discrepancies or errors


• Accurate and timely generation and processing of invoices for services rendered to a designated

customer portfolio


• Creation of credit notes as needed in correspondence with credit note process;


• Communication and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:


• Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and

professionally;


• Providing the customer with clear and concise explanations of billing details, payment terms, and policies

as needed;

Issue resolution & escalation management:


• Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with

relevant departments as needed;


• Escalation of billing issues to the appropriate team members for resolution as needed;

Reporting and Analysis:


• Regular generation of reports on billing activities, credit notes and outstanding invoices;


• Regular reporting to local PoCs on escalations;


• Assistance in analyzing billing data to identify opportunities for process improvements and increased

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