Associate IT Ops Engineer
1 day ago
Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career advancement.
What can you expect from the Job
- Dynamic Work Environment: Engage in a dynamic work environment that fosters continuous learning and professional growth.
- End User Support: Provide exceptional end-user support, addressing and resolving technical issues promptly.
- Technical Exposure: Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.
- Collaborative Team: Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.
- Domain Expertise: You will gain expertise in the industrys leading domain technologies ranging from business applications, SME -ERP and manufacturing industries.
What will help you do the job well
Must-have skills/ characteristics:
- Experience: 1 to 2 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.
- Technical Proficiency: Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking knowledge of routing, switching, and basic firewall knowledge. OEM product knowledge.
- Troubleshooting Skills: Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.
- Prioritization & SLA Support - Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.
- Ticket Resolution - Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs
- Shift Flexibility: Ability to work in different shifts and adapt to changing schedules.
- Communication Skills: Effective communication skills to interact with end-users and collaborate with team members.
- Proactive Attitude: Proactively identify and address potential issues before they escalate.
- Knowledge of ISMS Principles and best practices.
Other desirable skills/characteristics
- Certifications: Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.
- Cloud Experience: Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).
You can succeed if:
- Adaptability: Demonstrate adaptability to evolving technologies and business needs.
- SLA-Based Support Ability to handle SLA-based Ticket support operations.
- Team Collaboration: Work effectively within a collaborative team environment.
- Continuous Learning: Show a commitment to continuous learning and staying abreast of industry trends.
- Problem-Solving: Exhibit strong problem-solving skills to address complex technical challenges.
- Customer Focus: Maintain a customer-focused approach in delivering IT support services.
Thank you for your interest with CCS. We hope you find a meaningful career
Please send your profiles to -
We will Trust, Recognize, Care
You will Learn, Contribute, Grow
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