Associate IT Ops Engineer

3 days ago

Kottayam, Kerala, India CCS technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career advancement.

What can you expect from the Job

  • Dynamic Work Environment: Engage in a dynamic work environment that fosters continuous learning and professional growth.
  • End User Support: Provide exceptional end-user support, addressing and resolving technical issues promptly.
  • Technical Exposure: Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.
  • Collaborative Team: Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.
  • Domain Expertise: You will gain expertise in the industrys leading domain technologies ranging from business applications, SME -ERP and manufacturing industries.

What will help you do the job well

Must-have skills/ characteristics:

  • Experience: 1 to 2 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.
  • Technical Proficiency: Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking knowledge of routing, switching, and basic firewall knowledge. OEM product knowledge.
  • Troubleshooting Skills: Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.
  • Prioritization & SLA Support - Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.
  • Ticket Resolution - Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs
  • Shift Flexibility: Ability to work in different shifts and adapt to changing schedules.
  • Communication Skills: Effective communication skills to interact with end-users and collaborate with team members.
  • Proactive Attitude: Proactively identify and address potential issues before they escalate.
  • Knowledge of ISMS Principles and best practices.

Other desirable skills/characteristics

  • Certifications: Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.
  • Cloud Experience: Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).

You can succeed if:

  • Adaptability: Demonstrate adaptability to evolving technologies and business needs.
  • SLA-Based Support Ability to handle SLA-based Ticket support operations.
  • Team Collaboration: Work effectively within a collaborative team environment.
  • Continuous Learning: Show a commitment to continuous learning and staying abreast of industry trends.
  • Problem-Solving: Exhibit strong problem-solving skills to address complex technical challenges.
  • Customer Focus: Maintain a customer-focused approach in delivering IT support services.

Thank you for your interest with CCS. We hope you find a meaningful career

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