Product Manager- Vice President – Customer Experiences

6 days ago

Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 18,00,000 per year
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.   As a Product Manager in Digital Channel , you will be part of the team that innovates new digital experiences across the end-to-end customer lifecycle—from initial onboarding through ongoing engagement. Acting as the voice of the customer and the advocate for digital-first design, you'll work closely with design, tech, data, and analytics partners to bring high-quality, impactful products to life. you'll lead efforts that span the full customer relationship lifecycle—helping new customers onboard successfully, set up their accounts, and engage with features that drive long-term satisfaction and loyalty. You'll partner closely with cross-functional teams to define the digital strategy and deliver products that make customers feel valued from day one and every day after. 
  Job responsibilities
  • Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels.
  • Lead end-to-end product delivery — from discovery and definition through development, launch, and continuous optimization.
  • Partner with Design, Research, and Analytics to identify customer needs, pain points, and behavioral insights that inform product strategy.
  • Translate customer and business goals into clear user stories, requirements, and success metrics.
  • Drive alignment across business, product, and engineering stakeholders to ensure timely and high-quality delivery.
  • Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions.
  • Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines.
  • Stay ahead of emerging trends in digital onboarding, personalization, and growth to shape long-term strategy.
Required qualifications, capabilities, and skills
  • 7+ years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences.
  • Demonstrated ability to manage full product lifecycles—from ideation through execution and optimization.
  • Strong analytical, problem-solving, and strategic thinking skills.
  • Experience leading cross-functional teams in an agile environment.
  • Excellent communication, storytelling, and stakeholder management skills.
  • Proficiency with modern product and analytics tools such as JIRA, Figma, and Adobe Analytics.
  • Ability to translate insights, data, and feedback into actionable product decisions.
Preferred qualifications, capabilities, and skills
  • Experience in consumer banking, fintech, or large-scale digital platforms.
  • Proven success driving customer-facing experiences across web and mobile.
  • Background in onboarding, engagement, or growth-focused digital experiences.
  • Familiarity with GraphQL, APIs, AEM, or large-scale design systems.

 

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