
Google CCAI
4 days ago
TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.
Requirements:
· years of experience as a Technical Lead in Customer Service Technology
· years of experience supporting Google CCAI Dialogflow
· Good knowledge of GCP CCAI service
· year experience with Agent Assist
· Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
· Experience in supporting user-centric conversation experiences involving chat, text, or voice strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
· Sound knowledge of cloud platforms (GCP required, AWS or Azure)
· Integrate APIs using NodeJS and Python
· Critical Thinking & Problem-Solving skills
· Strong Analytical skills
Responsibilities:
· Responsible for administration and support of Google CCAI Dialogflow
· Performs Monthly Move, Adds and Changes
· Performs Google CCAI Natural Language Processing (NLP) tuning
· Coordinate and write technical papers, articles, standard operating procedures and best practices
· Collaborates with Technical Account Managers, Project Managers, and Sales when applicable.
· Support testing effort
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Google CCAI
4 days ago
Hyderabad, Telangana, India TTEC Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.Requirements7+ years of experience as a Technical Lead in Customer Service Technology3+ years of experience supporting Google CCAI DialogflowGood knowledge of GCP CCAI service1+ year experience with Agent AssistExperience supporting conversational bots for various channels (web, voice,...
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