Front Office Staff

4 days ago


Karunagappalli Kerala, India S.B.M. Hospital Pvt. Ltd Full time

We are looking for a polite, organized, and customer-focused Front Office Staff member to join our hospital team.

Requirements

  • Minimum qualification: Degree.

  • Good communication skills in English and Malayalam.

  • Basic computer knowledge .

  • Customer-service mindset and ability to multitask.

Responsibilities

  • Greet patients and visitors in a friendly and professional manner.

  • Manage patient registration, update demographic details, and verify required documents.

  • Schedule and manage appointments, tokens, and patient flow for all departments.

  • Provide accurate information regarding doctor availability, OP timings, and hospital services.

  • Handle incoming calls and route them to the appropriate departments.

  • Coordinate with doctors, nurses, laboratory, radiology, and pharmacy teams to ensure smooth patient service.

  • Inform patients promptly about delays, schedule changes, or doctor leaves.

  • Assist elderly patients and ensure a supportive, patient-friendly environment.

  • Address patient queries and escalate complaints to the supervisor when needed.

  • Maintain cleanliness and orderliness in the front office/reception area.

Job Types: Full-time, Permanent

Pay: ₹8, ₹27,449.81 per month

Work Location: In person


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