Desktop Support Analyst

4 days ago

Bengaluru, Karnataka, India Teamware Solutions Full time ₹ 37,50,000 - ₹ 55,00,000 per year

Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.

  • Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
  • Provide on-call weekend support on a rotational basis;
  • Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;
  • Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;
  • Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;
  • Proactively automate common tasks to improve efficiency and increase productivity;
  • Collaborate with internal and external teams to develop strategic solutions;
  • Perform related duties & responsibilities as requested.

Required Qualifications:

  • Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
  • Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
  • Detailed knowledge and experience installing, troubleshooting and managing desktop hardware;
  • Relentless dedication to customer service
  • Works with minimum supervision, proactively follows up on outstanding issues/tickets
  • Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Demonstrated interest in learning about new and emerging technologies
  • Self-directed learner and ability to find solutions to problems they have not encountered before.
  • Degree in Computer Science, Engineering or related field or experience.

Nice to have:

  • Powershell and Python;
  • Network;
  • Linux environment

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