Deputy Area Manager

1 day ago

Chennai, Tamil Nadu, India Bajaj Finserv Lending Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities
  • Achieve collections target by visiting customers/agency.
  • Monitor performance against set parameters and provide regular updates and providing proper guidelines.
  • Milestone reviewing and tracking.
  • Ensure legal guidelines are complied with while repossessing products.
  • Travelling with the RO's.
  • To do timely allocation of the cases of the team members.
  • Should be proficient in Excel.
  • Daily tracking of the performance of the team members.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Daily DRR (Daily Risk Report) management.
  • Develop and implement strategies to improve collection rates.
  • Counseling and grooming of his direct reportee to enhance and polish their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
  • Litigation & Case Management.
  • Compliance & Risk Mitigation.
  • Reporting & Documentation.
Required Qualifications and Experience
  • Achieve collections target by visiting customers/agency.
  • Monitor performance against set parameters and provide regular updates and providing proper guidelines.
  • Milestone reviewing and tracking.
  • Ensure legal guidelines are complied with while repossessing products.
  • Travelling with the RO's.
  • To do timely allocation of the cases of the team members.
  • Should be proficient in Excel.
  • Daily tracking of the performance of the team members.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Daily DRR (Daily Risk Report) management.
  • Develop and implement strategies to improve collection rates.
  • Counseling and grooming of his direct reportee to enhance and polish their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
  • Litigation & Case Management.
  • Compliance & Risk Mitigation.
  • Reporting & Documentation.
Locations - BASIC SECTION Job Level

GB03

Job Title

Deputy Area Manager - Debt Management Services - Urban GCL, Consumer - GCL, SF, Consumer - GCL, SF

Job Location
  • Country: India
  • State: TAMIL NADU
  • Region: South
  • City: Chennai
  • Location Name: Chennai - Anna Salai
  • Tier: Megapolis

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